Product Engineer

Scientific Games, LLC; Middletown Township (PA); On-site; USD 54,000 - 66,000; Full time

Job summary

Scientific Games, LLC is seeking a Product Engineer to support the back-office GEM solution environment and collaborate with the development team and customers to meet requests and ensure smooth operation of our platform.

Responsibilities include testing Outsystems software releases, deploying and supporting releases, documenting requirements, and coordinating with quality control and operations to address issues and enhancements.

Qualifications

• Associates Degree in Computer Science or 2 years of technical system experience.
• 1–2 years of experience with relational database management.
• Experience with Microsoft SQL Server, including query optimization and database design.
• Experience testing and supporting production and software releases.

Responsibilities

• Assist in testing OutSystems software releases and deployments.
• Support and maintain existing solutions and new project implementations.
• Prepare technical documentation and coordinate with QA and client teams.

Skills

Relational databases

Testing software releases

Documentation

Analytical skills

Customer service

Communication

Team collaboration

Adaptability

Education

Associate's Degree in Computer Science

Tools

Microsoft SQL Server

Crystal Reports

Microsoft Reporting Services

OutSystems

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Product Engineer is responsible for supporting back-office GEM solution environment. This position will work with the corporate development team and customer to ensure all requests are met in a timely and consistent manner. The Product Engineer will also work hand in hand with the Technical Operations team to test and identify issues while also suggesting and implementing corrective actions. This position will provide assistance on standard support issues – ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for the customer.

Job Functions:

• Assist in testing OutSystems software releases
• Support new project/product implementations as well as support and maintain existing solutions
• Deploy Outsystems software releases, Microsoft Reports, SSIS Packages, and Windows Services
• Ability to test any software releases developed internally
• Test products according to agreed upon System Requirement Specifications
• Works with site Quality Control and the Lottery to assist with localized testing of software changes/releases
• Work closely with clients to understand product requirements and create detailed technical documentation that guides development and implementation efforts
• Ensure system capacity is being monitored and considered in planning
• Identify and report system / security concerns
• Maintaining system monitoring and ensuring all alarms are documented in up to date Knowledge Base Articles
• Liaison between the site and local operations management in assessing corporate wide requests and changes to the central system
• Works closely with systems support and the local site operations when production issues arise?
• Report detailed issues to Back Office Support team for research and resolution
• Some knowledge of billing and invoicing processes

Position Requirements/Qualifications:

• Associates Degree in Computer Science or 2 years of technical system experience
• 1-2 years of experience with relational database management
• Experience with Microsoft SQL Server, including query optimization and database design
• Experience testing and supporting production and software releases
• Working knowledge of all Microsoft and Windows products
• Reporting Tools such as Crystal Reports, Microsoft Reporting services or equivalent
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy
• Strong customer service, written, and verbal communication skills
• Can work solo or in small teams with minimal guidance
• Has a flexible and dynamic skill set and can work on various facets of a project

Skills/Abilities:

• Ability to quickly learn and understand new technologies
• Strong attention to detail
• Skilled at prioritization and multi-tasking
• Ability to develop and maintain positive working relationships
• Ability to communicate with all levels of management
• Must have average organizational and interpersonal skills
• Ability to collect and maintain documentation in accordance with Company protocol
• Ability to work in a small environment
• Ability to lift 30 lbs
• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described.

Qualifications Education and Experience:

Associates Degree in Computer Science or 2 years of technical system experience 1-2 years of experience with relational database management.

Compensation:

$60,000 annually

Work Conditions

Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Equal Opportunity Employer

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.