Product Engagement Manager, LAC Region

EO Network; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

A leading network organization is seeking a Product Engagement Manager to implement and promote products in the LAC region. The role involves engaging members through various channels, managing events, and ensuring satisfaction to drive retention. Candidates should have strong organizational and communication skills, with at least 5 years in relevant fields. Bilingualism in English and Spanish is required, and familiarity with marketing tools is a plus.

Qualifications

• Bachelor’s degree in relevant fields.
• At least 5 years experience in nonprofits or membership organizations.
• Bilingual in English and Spanish.

Responsibilities

• Coordinate and deliver EO’s core products regionally.
• Promote EO products while considering local needs.
• Develop engagement strategies and lead regional events.

Skills

Organizational skills

Customer service

Account management

Interpersonal skills

Communication

Analytical skills

Problem-solving

Event planning

Education

Bachelor’s degree in marketing, business, communications, economics, international relations, or hospitality

Tools

Canva

Monday.com

CRM

AI automation

Job description

Member Experience

Remote, Mexico

The Entrepreneurs’ Organization (EO) is a support network of 18,000 business founders and owners in 220 chapters across 80 countries. EO aims to move the world forward by unlocking entrepreneurs' potential. Since 1987, EO has helped entrepreneurs grow through connections, shared experiences, and learning. Guided by values like trust, respect, learning, boldness, and growth, EO’s staff collaborates across cultures. Working at EO offers access to top entrepreneurship experts, personal growth opportunities, and a comprehensive benefits package.

Position Summary

The Product Engagement Manager will implement EO products in the LAC region, supporting deployment, promotion, engagement, and adoption of member benefits. This role involves customizing product promotion, executing virtual, in-person, and hybrid events, and measuring satisfaction to support member retention and growth.

Essential Duties and Responsibilities

• Act as an ambassador for EO products and benefits, with thorough training to influence members.
• Coordinate and deliver EO’s core products regionally, including tours, workshops, and leadership training.
• Promote EO products considering regional, cultural, and linguistic needs.
• Create processes and content to boost member engagement, such as testimonials and campaigns.
• Use data to provide insights for product development aligned with member needs.
• Manage external marketing agencies for campaigns across digital, email, and social media.
• Lead regional newsletter and social media to highlight success stories and initiatives.
• Develop systems to enhance regional efficiency and support chapter promotion, including automation tools and training.
• Align communications with EO’s global brand, providing templates and design resources.
• Oversee annual renewal campaigns as the renewal operations lead.
• Collaborate with regional leaders to develop engagement strategies respecting local cultures while maintaining brand consistency.
• Plan and execute regional events such as Leadership Summit and Regional Leadership Academy.
• Support Experts and Member Products Directors with regional action plans and Town Hall meetings.
• Lead special projects to achieve EO’s strategic goals.

Qualifications, Skills, and Knowledge

• Bachelor’s degree in marketing, business, communications, economics, international relations, hospitality, or related fields.
• At least 5 years of professional experience, preferably in nonprofits or membership organizations.
• Bilingual in English and Spanish; Portuguese knowledge is a plus.
• Strong organizational, customer service, and account management skills.
• Event planning and logistics experience preferred.
• Proficiency with collaboration tools like Canva, Monday, CRM, and AI automation is a plus.
• Excellent interpersonal skills, tact, diplomacy, and poise.
• Strong analytical and problem-solving skills.
• Self-motivated with ownership and commitment.
• Maintain confidentiality and discretion.
• Effective communicator in multicultural contexts.
• Proactive relationship builder and networker.
• Detail-oriented with a growth mindset and eagerness to learn.