Product Director Observability & AIOps

JPMorganChase; New York (NY); On-site; USD 230,000 - 385,000; Full time

Job summary

A leading financial firm is seeking a Product Director for Observability & AIOps to ignite innovation and customer-centric solutions. This role involves driving product strategy, collaborating with cross-functional teams, and leveraging advanced capabilities to enhance observability solutions. Ideal candidates will have extensive product management experience and strong technical leadership skills.

Benefits

Comprehensive health care coverage

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• 8+ years of experience in product management focusing on observability and AIOps.
• Proven track record in launching and scaling products.
• Strong technical expertise in tools and platforms related to the role.

Responsibilities

• Define and execute product vision and strategy for Observability & AIOps.
• Lead product lifecycle from ideation to launch ensuring timely, high-quality delivery.
• Engage with customers to gather insights and ensure product alignment with needs.

Skills

Product Management

Observability Tools

AIOps Platforms

Data Modeling

Cloud-based Solutions

Strategic Thinking

Analytical Skills

Leadership

Communication

Education

Advanced degree in Computer Science or Business Administration

Job description

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Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in the Chief Data and Analytics Office (CDAO), you will lead innovation through the development of products and features that delight customers. As a leader on the team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create groundbreaking solutions that address customer needs.

The Chief Data and Analytics Office (CDAO) is seeking an Executive Director in Product Management to lead the Observability & AIOps team. In this role, you will drive the strategy and execution for our Metrics, Observability, and AIOps initiatives.

Job Responsibilities

• Define and execute the product vision and strategy for Observability & AIOps, aligning with CDAO's overall objectives and customer needs.
• Lead the product lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
• Develop and maintain a robust product roadmap that prioritizes features based on customer feedback, market trends, and business goals.
• Collaborate with engineering, design, and data science teams to build scalable and reliable observability and AIOps solutions.
• Drive innovation by identifying new opportunities for product differentiation and competitive advantage.
• Establish key performance indicators (KPIs) and metrics to measure product success and drive continuous improvement.
• Foster a culture of data-driven decision-making and experimentation within the product team.
• Engage with customers and stakeholders to gather insights and feedback, ensuring the product meets their needs and expectations.
• Lead cross-functional teams to ensure seamless integration and functionality of shared services, including notifications and search.
• Advocate for the adoption of cutting-edge technologies and methodologies to enhance platform capabilities.
• Utilize your technical expertise to guide the team in implementing best practices in observability and AIOps.
  
  

Required Qualifications, Capabilities, And Skills

• 8+ years of experience in product management, with a focus on observability, AIOps, or related fields.
• Proven track record of successfully launching and scaling products in a fast-paced, high-growth environment.
• Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions.
• Exceptional strategic thinking and analytical skills, with the ability to translate complex data into actionable insights.
• Experience in leading and mentoring high-performing product teams, fostering a culture of innovation and collaboration.
• Excellent communication and leadership skills, with the ability to influence and drive consensus across diverse teams.
• Ability to manage up and drive consistent messaging across diverse portfolios.
• Practical and solution-oriented approach to problem-solving.
• Experience with AIOps, utilizing artificial intelligence to enhance observability capabilities, automate monitoring processes, and improve system reliability.
  
  

Preferred Qualifications, Capabilities, And Skills

• Recognized thought leader within the observability and AIOps domain.
• Advanced degree in a related field (e.g., Computer Science, Business Administration).
• Demonstrated success in leading cross-functional teams and driving innovation at scale.
• Strong network within the tech industry, with the ability to leverage external partnerships and collaborations.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

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