Product Designer, Principal Associate

Capital One; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Richmond, Virginia, is seeking a Product Designer to enhance customer experiences through innovative design solutions. The ideal candidate will have over 3 years of experience in Product Design, proficiency in design tools like Figma, and a strong portfolio. Responsibilities include collaborating with cross-functional teams, championing human-centered design, and presenting design work effectively. This role offers an opportunity to bring impactful design strategies to life in a dynamic environment.

Qualifications

• At least 3 years of experience in a Product Design role.
• At least 3 years of experience with design and prototyping tools.

Responsibilities

• Leverage expertise in product design to create high-fidelity designs and prototypes.
• Champion the customer through the design process.
• Understand and apply business strategies to facilitate design activities.
• Navigate technical limitations and inform work with emerging technologies.
• Foster relationships with partners and collaborate effectively.
• Present design work using a human-centered approach.

Skills

Product Design Expertise

Human-Centered Design

Business-Focused

Problem-Solving

Collaboration

Communication

Tools

Figma

Job description

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co‑create innovative solutions to complex problems.

• Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross‑functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes
• Human‑Centered: Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints and feedback
• Business‑Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
• Problem‑Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
• Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
• Communication: Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

The ideal candidate has a strong portfolio demonstrating their process, results, and impact.

Basic Qualifications

• At least 3 years of experience in a Product Design role
• At least 3 years of experience with design and prototyping tools, such as Figma

Preferred Qualifications

• At least 4 years of experience in a Product Design role