Product Designer, Principal Associate

Capital One; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading financial services company in New York is seeking a skilled Product Designer to enhance customer experiences through innovative product design. You will leverage your design expertise to work collaboratively with cross-functional teams, apply customer-focused strategies, and utilize tools like Figma. Ideal candidates have 3+ years of experience in Product Design, showcasing their process and results through a strong portfolio. The role champions a human-centered approach to design, ensuring impactful outcomes while driving innovation.

Qualifications

• 3+ years of experience in a Product Design role.
• 3+ years of experience with design and prototyping tools.

Responsibilities

• Leverage expertise in product design in collaboration with cross-functional partners.
• Champion customer-focused design processes using critical thinking and feedback.
• Understand business strategy and facilitate design activities with partners.
• Build understanding of tech and data capabilities to inform design work.
• Foster relationships and collaborate with diverse partners to influence outcomes.
• Present work using human-centered design frameworks and insights.

Skills

Product Design Expertise

Human-Centered Design

Business-Focused Design

Problem-Solving Skills

Collaboration

Communication

Tools

Figma

Job description

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co‑create innovative solutions to complex problems.

• Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross‑functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes
• Human‑Centered: Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints and feedback
• Business‑Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
• Problem‑Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
• Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
• Communication: Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

The ideal candidate has a strong portfolio demonstrating their process, results, and impact.

Basic Qualifications

• At least 3 years of experience in a Product Design role
• At least 3 years of experience with design and prototyping tools, such as Figma

Preferred Qualifications

• At least 4 years of experience in a Product Design role