Product Designer, Internal Experiences (opens in a new tab)

Justworks, Inc.; New York (NY); On-site; USD 121,000 - 151,000; Full time

Job summary

Justworks, based in New York City, is seeking a thoughtful Product Designer to shape how small businesses interact with our platform. You’ll create cohesive, human-centered experiences across product touchpoints, from onboarding to day-to-day workflows, collaborating with engineers, product managers, data, and researchers.

You’ll be embedded in a cross-functional team, bringing craft and clarity to design systems and internal tools, with a focus on accessibility and real user needs.

Qualifications

• 3+ years of professional experience in product design, ideally in B2B SaaS, HR tech, benefits, insurance, or related domains.
• Proficient in Figma and comfortable working within a design system.
• Experience working on cross-functional teams with engineers, product managers, and researchers.
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
• Fluency in Figma and comfort working with design systems.
• A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.

Responsibilities

• Design cohesive, human-centered product experiences across touchpoints to make complex tasks feel simple.
• Contribute to onboarding flows, design system foundations, and internal tools used by customer service teams.
• Collaborate with product managers, engineers, data scientists, and researchers to shape solutions from discovery to delivery.
• Maintain craft and consistency, ensuring accessibility and alignment with Justworks brand and design system.

Skills

Product design

Figma

Cross-functional teamwork

Attention to detail

Brand expression

Design systems

Portfolio of case studies

Job description

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

If this sounds like you, you’ll fit right in.

Who You Are

You’re a thoughtful, curious designer who thrives at the intersection of clarity and complexity—someone who sees change as a design opportunity. You’re seasoned enough to know the right way to do things, but you’re excited by the possibilities presented by AI to reimagine software from the ground up.

You’re deeply collaborative—you value feedback, continuous learning, and clear communication. You bring humility to your work, care to your craft, and a genuine desire to help small businesses succeed with confidence—especially in moments of transition or uncertainty.

Above all, you believe in building with care and intention. You sweat the details not for perfection’s sake, but to ensure your work contributes to a product that just works.

About the Role

At Justworks, Product Designers play a pivotal role in shaping how small businesses interact with our platform—ensuring that every touchpoint feels intuitive, human, and built with care. As a member of the Experience Design team, you'll help create cohesive, accessible, and empowering product experiences that make complex tasks feel simple.

Whether you're designing workflows that help business owners onboard new employees, contributing to our design system foundations, or reimagining internal tools that support our customer service teams, your work will directly impact the lives of people who rely on Justworks to run their businesses with confidence.

You’ll work embedded in a cross-functional mission team alongside product managers, engineers, and researchers—contributing to the full product development cycle, from discovery to delivery. With a strong sense of craft and a focus on real human needs, you'll create experiences that reflect Justworks’ belief in doing right by small businesses and our commitment to being a relentless advocate for our customers.

Your Success Profile

As a Product Designer, how results are achieved is as important as the results themselves. Success in this role is anchored in the following competencies:

• Customer Focus: Advocate for user needs and balance these with business constraints, grounding design in insights and data.
• Systems thinking: Design across connected steps and decisions, rather than isolated features.
• Craft excellence: Deliver high-quality, polished work that aligns with the Justworks brand and design system guidelines.
• Collaboration: Work closely with partners in Engineering, Product, Data, and Research to shape and deliver solutions.
• Communication: Use artifacts and storytelling to build shared understanding and guide team decisions.
• Adaptability: Stay grounded in user needs while flexing approaches to meet evolving context or constraints.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Prior Experience

• 3+ years of professional experience in product design, ideally in B2B SaaS, HR tech, benefits, insurance, or related domains.
• Proficient in Figma and comfortable working within a design system.
• Experience working on cross-functional teams with engineers, product managers, and researchers.
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
• Fluency in Figma and comfort working with design systems.
• A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.

The base wage range for this position based in our New York City Office is targeted at $121,000.00 to $151,000.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail] . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Just Be You

We’re committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace—and world—we want to see.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all.

At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers.

We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time.

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