Product Designer - Customer Service Prototyping

Amazon.com Inc.; Seattle (WA); On-site; USD 118,000 - 160,000; Full time

Job summary

Amazon.com Services LLC's Customer Service Innovation Lab is seeking a Product Designer to join a Pioneering Pod. You will observe customer interactions, translate insights into fast, tested design solutions, and collaborate with a Senior Designer and cross-functional partners.

You’ll own design for defined workstreams, build prototypes including AI-powered experiences, and ensure accessibility and responsible-AI patterns.

Qualifications

• 5+ years of design experience.
• Online portfolio or samples demonstrating end-to-end, user-centered design for desktop and mobile

Responsibilities

• Learn from customers every day: listen to contacts, observe customer journeys, and turn what you see into design opportunities.
• Bring fresh thinking: question the way it's always been done and suggest new approaches to the customer experience.
• Own design for defined workstreams within lab initiatives, from discovery through interaction design, prototyping and handoff.
• Work directly with contact handlers through observation, co-design sessions and quick usability tests.
• Build interactive prototypes quickly, including AI-powered experiences, to test ideas in days.
• Partner with PMs and engineers to scope MVPs, weigh trade-offs, and deliver designs that are ready to build.
• Design inclusively: apply accessibility standards (WCAG 2.2 AA) and responsible-AI patterns.
• Share your work: present concepts and test results in pod reviews and lab demos.
• Use and add to the design system: reuse CS-UX patterns, and suggest new ones when lab work proves them out.

Skills

5+ years of design experience

Portfolio samples

Desktop & mobile design experience

Usability principles knowledge

Job description

Amazon.com Services LLC's Customer Service Innovation Lab is seeking a Product Designer to join a Pioneering Pod. You will observe customer interactions, translate insights into fast, tested design solutions, and collaborate with a Senior Designer and cross-functional partners.

You’ll own design for defined workstreams, build prototypes including AI-powered experiences, and ensure accessibility and responsible-AI patterns.