Product Designer, Customer Growth Remote, United States

Thumbtack; Massachusetts; Remote; USD 142,000 - 175,000; Full time

Job summary

Join a forward-thinking company as a Product Designer on the Customer Growth team. You'll have the opportunity to craft engaging web experiences that drive business growth and optimize user interactions. Collaborate with diverse teams to create innovative design solutions that resonate with users. Your expertise in modern design principles and A/B testing will be crucial in enhancing our web presence. This role promises a dynamic environment where your contributions will make a significant impact on how customers engage with our platform. If you're passionate about design and eager to influence positive change, this is the perfect opportunity for you.

Qualifications

• 4+ years of product design experience with a strong portfolio.
• Expertise in responsive web design and mobile interaction patterns.
• Experience with A/B testing and driving growth through optimization.

Responsibilities

• Deliver high-quality, responsive designs for web experiences.
• Own design projects focusing on high-traffic web experiences.
• Collaborate with cross-functional teams to enhance user experiences.

Skills

Product Design

Interaction Design

Responsive Web Design

A/B Testing

Communication

Prototyping

Education

Bachelor's Degree in Design

Tools

Prototyping Tools

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Design Team

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

We’re looking for a Product Designer to join our Customer Growth team, with a focus on web-based experiences. Along with your team, this role will be responsible for initiatives including high-impact website redesigns, experimentation, and top-of-funnel optimization.

You’ll collaborate closely with partners in Product, Engineering, Marketing, SEO, Brand, and Analytics to drive business growth and elevate our web presence. You'll bring modern design sensibilities, a sharp visual eye, and a user-first mindset to projects that shape how customers discover, trust, and choose Thumbtack.

What you'll do

• Craft: Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web.
• Execution: Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts.
• Experimentation: Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering.
• Collaboration: Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences.
• Communication: Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process.
• Prototyping: Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows.

In order to be successful, you must bring

• 4+ years of product design experience, with a strong portfolio of consumer-facing web work.
• Strong interaction design fundamentals paired with high-touch visual design — you can craft elegant, engaging interfaces with modern polish.
• Expertise in responsive web design, with a strong understanding of mobile web interaction patterns.
• Experience working with or adjacent to brand and marketing teams.
• Familiarity with lifecycle marketing, SEO, and performance-driven design strategies.
• Demonstrated success driving growth through experimentation, A/B testing, and optimization.
• Experience leading or contributing to large-scale website redesigns.
• Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas.
• Experience using prototyping tools in your design workflow.

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $158,800.00 - $194,000.00.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $142,900.00 - $174,700.00.
• For candidates living in all other US locations, the expected salary range for this role is currently $134,900.00 - $164,900.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select...

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