Product Designer

Grafana Labs; United States; A distancia; USD 112.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In‑Person onboarding

30 days annual leave with shutdown

Descripción de la vacante

Grafana Labs is a remote-first company seeking a Senior Product Designer for Grafana Cloud's Knowledge Graph. You will fuse research, product strategy, and complex data into clear, actionable experiences for developers and engineers across a distributed team.

You'll mentor other designers, contribute to team evolution, and collaborate with engineering, PM, and writers to ship impactful features while growing the design practice as Grafana scales globally.

Formación

• 7+ years of relevant design experience with B2B/enterprise software.
• A portfolio of effective designs for complex products.
• Experience running qualitative research in complex fields.
• Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate across locations and time zones in a fast-paced environment.
• Experience working in a fully-remote, autonomous environment.

Responsabilidades

• Enable customers to understand and explore how their systems connect.
• Translate research and data to digestible experiences and reduce complexity.
• Tailor experiences to multiple user perspectives and audiences.
• Collaborate cross-functionally with engineering, product management, technical writing, and GTM teams.
• Prioritize for impact while balancing business priorities and technical considerations.
• Document user needs, design directions, and UX trade-offs for features.
• Conduct research and contribute to both qualitative and quantitative initiatives.

Conocimientos

Years of experience

Portfolio of complex designs

Qualitative research

Cross‑functional collaboration

Attention to detail

Remote work experience

Descripción del empleo

As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success. As Senior Product Designer for Grafana Cloud's Knowledge Graph, you'll design experiences for the context layer of Grafana Cloud that powers our entity graph, entity catalog and RCA workbench. Knowledge Graph automatically discovers services, infrastructure, and databases from the telemetry teams already have, maps how they depend on each other, and runs anomaly detection. This gives engineers, SREs, and their agents an up to date picture of their systems. We want anyone to be able to understand a system and resolve an incident faster, without writing queries or maintaining alert rules, not just the one person who happens to know it best. Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences. You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales.

What You’ll Be Doing:

• Enabling customers to easily understand and explore how their systems connect to each other. Find clear, simple ways to show complex, constantly-changing information without overwhelming the user
• Translate research and data to experiences that are easy to digest and break down complexity
• Tailor the experience to different target audiences, covering multiple user perspectives
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community

Required Qualifications:

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
• A portfolio of effective designs for complex products delivered in a fast-paced environment
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
• Attention to detail and willingness to learn about a complex, very technical product space
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy

Bonus Points For:

• Experience designing complex, data-dense interfaces with a focus on clarity
• Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain
• Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring
• Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact

Compensation

In the United Kingdom, the Base compensation range for this role is GBP 83,726 - GBP 100,470. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.