Product Delivery Specialist

Rectangle Health; Valhalla (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Product Delivery Coordinator to enhance client interactions and streamline product delivery processes. This role is pivotal in ensuring customer satisfaction by managing communication and scheduling across multiple products. The ideal candidate will possess exceptional organizational skills and a passion for technology, thriving in a fast-paced environment. With a focus on results, you'll be integral to the success of our operations, contributing to a culture that values innovation and teamwork. Join this dynamic team and make a significant impact in the healthcare technology space.

Benefits

Competitive health benefits

Dental benefits

Vision benefits

Life & LTD

401(k) matching up to 3%

Qualifications

• 3-5 years of clerical and administrative experience in a technical setting.
• Exceptional customer service skills and enjoys helping clients.

Responsibilities

• Act as primary liaison between clients and the company throughout the delivery process.
• Manage documentation in Salesforce and schedule deliveries based on client needs.

Skills

Microsoft Office

Customer Service

Organizational Skills

Multi-tasking

Attention to Detail

Technical Support

Tools

Salesforce

Job description

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview:

The Product Delivery Coordinator is responsible for all administrative tasks owned by the Product Delivery team. It is a customer-facing role that actively interacts with its own team members as well as other parts of the organization to promote timely and accurate scheduling of product deliveries for all customers across all sales channels. The PRODUCT DELIVERY COORDINATOR reports to the Product Delivery manager.

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties:

• Act as primary liaison between client and Rectangle Health throughout the delivery process
• Handle outbound and inbound phone and email volume from customers, peers, and coordinate all aspects of the product delivery process across multiple products and all client sizes
• Manage the documentation process in Salesforce and other internal systems
• Schedule deliveries based on calendar availability and customer needs; closely manage and continuously reengage the rescheduling pipeline
• Act as a true product expert. Educate clients and answer their questions
• Work effectively with Product Delivery Specialists and Product Delivery Managers on special requests, large client handling, and effectively communicates and documents requirements to both client and internal teams
• Actively works toward established goals; understands how individual contributions affect results. Understands how Product Delivery’s role influences the success of Rectangle Health
• Works effectively with internal operations and external sales teams to ensure delivery success and a positive client experience
• This position is located at Rectangle Health’s headquarters in Valhalla, NY (in-office)

Minimum Qualifications:

• Must possess superior Microsoft Office skills
• Deeply task and results-oriented
• Exceptional Customer Service skills and enjoys working with and helping people
• Experience dealing with, and helping clients over the phone
• Possesses superior organizational skills; able to multi-task and juggle multiple projects at the same time; deeply process-oriented and systematic; excels at follow-up and follow-through
• Thorough, and with great attention to detail
• Responsive, responsible, and patient
• Thrives in a high-paced and high-pressure work environment
• Goal-oriented and focused on results
• 3-5 years of experience in clerical and administrative work in a technical setting
• Passionate about technology and has experience working with software in a deployment or support setting

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.

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