Product Delivery Manager - Identity and Access Management

Socket.dev; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorganChase in Columbus, OH is seeking a Product Delivery Manager on the IAM/IGA team to drive end-to-end product delivery for Identity Access Lifecycle management, coordinating with business, product, architecture and delivery stakeholders to shape the backlog and roadmap.

You will own user stories, manage releases and risks, liaise with cross-functional teams, and deliver secure, compliant access governance solutions while communicating progress to leadership and customers.

Qualifications

• 5+ years of experience in product delivery or a relevant domain area.
• Proven ability to execute operational management and change readiness activities.
• Strong understanding of delivery and continuous improvement processes.
• Experience in product/platform release management and deployment strategies.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or equivalent.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, and product performance reporting.
• Leads change management activities across functional partners and ensures compliance with risk and regulatory requirements.
• Manages timelines and dependencies, resources, and stakeholder communication.
• Defines and maintains user stories and acceptance criteria aligned with business objectives.
• Owns and prioritizes the product backlog and roadmaps with evolving business needs.
• Contributes to product roadmap development and communicates updates clearly.
• Collaborates with business, engineering, and design to evaluate enhancements and deliver the product vision.
• Engages clients and users to gather requirements and conduct demos.
• Provides guidance on risks, trade-offs, and priorities across stakeholders.
• Develops and maintains product documentation and delivery artifacts.
• Drives end-to-end delivery including testing oversight, issue resolution, training, and adoption of new functionality.

Skills

Product delivery

Stakeholder management

Change management

Release management

Cross-functional collaboration

Excel

PowerPoint

Education

Bachelor’s degree in Information Technology / Computer Science / Engineering

Tools

Excel

PowerPoint

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager on the IGA team, you will engage with stakeholders across business, product, architecture and product delivery teams to develop the product backlog for one or more products that are used to support Identity Access Lifecycle management. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.TheIdentity and Access Management(IAM) organization provides access control governance and Identity Services for all lines ofbusiness (LOBs)globally, providing the right access to the right people at the right time for all technology platforms and applications, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risksolutions. TheIdentify Governance and Administration team delivers solutions to manage the lifecycle management of the access security configuration (Identity & Account Management). The primary focus being on standardization of the ecosystem used for managing identity and access request, provisioning, certification, and reconciliation. As a Product Delivery Manager on the IGA teamthe candidate will engage with stakeholders across business, product, architecture andproduct delivery teams to develop the product backlog for one or more productsthat are used tosupport Identity Access Lifecycle management.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Define and maintain user stories and acceptance criteria, ensuring alignment with business objectives
• Own and prioritize the product backlog, balancing competing priorities and managing evolving business needs
• Contribute to product roadmap development and execution, including clear communication of updates and changes
• Collaborate with business stakeholders, engineering, and design teams to evaluate enhancements and deliver product vision
• Engage clients and users to gather requirements, facilitate feedback sessions, and conduct product demos
• Build alignment across stakeholders, providing guidance on risks, trade-offs, and strategic priorities
• Develop and maintain product documentation, including use cases, requirements, and supporting artifacts for delivery
• Drive end-to-end product delivery, including testing oversight, issue resolution, training, and adoption of new functionality

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Engineering, Mathematics, Physics, or equivalent experience
• Strong ability to decompose complex problems into actionable solutions and effectively present recommendations across all levels
• Proven ability to engage and influence senior stakeholders and work collaboratively across cross-functional teams
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and presentation skills, with the ability to distill complex concepts into clear, concise messaging
• Demonstrated proficiency in Excel and PowerPoint, with strong leadership, relationship-building, and influencing capabilities

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• 5+ years of Business Analysis experience within the SDLC, with exposure to Agile methodologies preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.