Product Delivery Manager - Identity Access Management

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase in Jersey City seeks a Product Delivery Manager in IAM to lead end-to-end product delivery and align with stakeholders across the Chief Technology Office.

You will drive vision, strategy, and secure, scalable IAM solutions, collaborating with cross-functional teams to meet regulatory and user experience objectives while delivering value to customers.

Qualifications

• 5+ years of experience in product delivery or a related domain.
• Operational management and change readiness experience.
• Strong delivery methodology and continuous improvement track record.
• Knowledge of product development life cycle, design, and data analytics.

Responsibilities

• Develops a product strategy and vision delivering high customer value with modern tech.
• Manages discovery efforts and market research to uncover customer solutions and integrate into the roadmap.
• Owns and maintains a product backlog aligned to the strategic roadmap and value proposition.
• Leads end-to-end delivery processes including intake, dependency management, releases, operationalization and performance reporting.
• Builds framework and tracks KPIs like cost, features, risk posture, and reliability.
• Leads change management across partners ensuring risk, controls and regulatory adherence.
• Manages timelines and dependencies, resources, and stakeholder liaison.
• Advocates for seamless, secure customer experiences balancing usability and security.
• Drives product health reviews and metrics around platform performance, adoption and incidents.
• Experience in data product or platform-wide release management and deployment strategies.
• Experience with Databricks or data warehouse/lakehouse platforms.

Skills

Product delivery management

Stakeholder management

Continuous improvement

Data analytics

Tools

Databricks

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Identity Access Management (IAM) within the Chief Technology office, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You innovate new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will define the product vision, drive strategy, and oversee the delivery of secure, scalable, and user-friendly IAM solutions for our customers. You will collaborate with cross-functional teams to ensure our platform meets business objectives, regulatory requirements, and delivers an exceptional user experience.

Job responsibilities

• Develops a product strategy and product vision that delivers high value to customers with modern technology
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Advocate for seamless and secure customer experiences, balancing usability with robust security
• Drive product health reviews & metric reporting around platform performance, adoption, and incident
• Experience in data product or platform-wide release management, in addition to deployment processes and strategies
• Experience in Databricks or Data warehouse / Lakehouse platforms

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Proficient knowledge of the product development life cycle, design, and data analytics

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religi