Product Delivery Manager

JPMorganChase; Plano (TX); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Discretionary incentive compensation

Job summary

JPMorganChase in Plano, TX seeks an Agile Lead/Scrum Master to guide multiple teams in Agile delivery and transformation. You will coach teams and stakeholders, own end-to-end delivery planning, and collaborate with product, engineering, design, and risk partners to ensure predictable releases.

You will help drive continuous improvement, support governance requirements, and advance maturity of Agile practices across the organization in a regulated financial services environment.

Qualifications

• Experience as a Scrum Master or Agile Lead in multiple teams with Scrum/Kanban/Lean methods.
• Proven delivery management experience in a product and technology environment with multiple workstreams.
• Ability to influence without authority and facilitate cross-functional collaboration.
• Demonstrated track record of improving delivery outcomes using data-driven interventions.
• Comfort in a regulated/controlled environment with governance touchpoints.
• Strong organizational skills to manage competing priorities and shifting timelines.

Responsibilities

• Agile leadership and coaching for multiple teams, facilitating ceremonies and coaching stakeholders on Agile principles.
• Own end-to-end delivery planning and execution including scope, milestones, capacity, dependencies, risks, and release readiness.
• Support Agile transformation initiatives, metrics, and tooling to raise team maturity.
• Partner with Product Owners, Engineering, Design, Data, Operations, and Risk/Control to align priorities and decisions.
• Establish delivery/flow metrics and provide clear status for leadership.
• Identify bottlenecks and drive actionable improvements to increase speed and quality.
• Coordinate cross-team planning and delivery across multiple workstreams as needed.
• Ensure governance artifacts and controls are maintained as required.

Skills

Scrum Master experience

Agile Lead experience

Delivery management experience

Influence without authority

Data-driven improvements

Regulated environment experience

Organizational skills

Tools

Certifications: CSM/PSM, SAFe

Jira/Confluence familiarity

OKR & experiment-driven delivery

Job description

• Agile leadership & coaching: Serve as an Agile Lead/Scrum Master for multiple teams—facilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Delivery execution: Own end-to-end delivery planning and execution—scope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Transformation enablement: Contribute to Agile transformation initiatives (ways of working, operating model changes, metrics, tooling), helping teams adopt consistent practices and improve maturity over time.
• Stakeholder management: Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control partners to align priorities, manage trade-offs, and ensure clear decision-making.
• Metrics & transparency: Establish and maintain delivery/flow metrics (e.g., throughput, cycle time, predictability, quality signals), and produce clear status and insights for leadership.
• Continuous improvement: Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements to increase speed and quality sustainably.
• Cross-team coordination: Manage dependencies across teams and/or platforms; coordinate integrated planning and delivery across multiple workstreams where required.
• Governance & controls (as applicable): Ensure delivery artifacts and routines support required governance, documentation, and control expectations.

Job Description

Key Responsibilities

• Agile leadership & coaching: Serve as an Agile Lead/Scrum Master for multiple teams—facilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Delivery execution: Own end-to-end delivery planning and execution—scope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Transformation enablement: Contribute to Agile transformation initiatives (ways of working, operating model changes, metrics, tooling), helping teams adopt consistent practices and improve maturity over time.
• Stakeholder management: Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control partners to align priorities, manage trade-offs, and ensure clear decision-making.
• Metrics & transparency: Establish and maintain delivery/flow metrics (e.g., throughput, cycle time, predictability, quality signals), and produce clear status and insights for leadership.
• Continuous improvement: Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements to increase speed and quality sustainably.
• Cross-team coordination: Manage dependencies across teams and/or platforms; coordinate integrated planning and delivery across multiple workstreams where required.
• Governance & controls (as applicable): Ensure delivery artifacts and routines support required governance, documentation, and control expectations.

Required Qualifications

• Experience as a Scrum Master and/or Agile Lead, and strong understanding of Agile delivery practices (Scrum, Kanban, Lean fundamentals).
• Proven delivery management experience in a product and technology environment (multiple workstreams, dependencies, and stakeholder groups).
• Ability to influence without authority; strong facilitation, conflict resolution, and communication skills.
• Demonstrated track record improving delivery outcomes (predictability, cycle time, quality, team health) using data and practical interventions.
• Comfort working in a regulated / controlled environment with multiple stakeholders and governance touchpoints.
• Strong organizational skills—can manage competing priorities, ambiguity, and shifting timelines.

Preferred Qualifications

• Certifications: CSM/PSM, SAFe (SSM/SA/POPM), ICAgile (or equivalent).
• Experience supporting Agile transformation at scale (multi-team, program, or portfolio level).
• Familiarity with Agile tooling and reporting (e.g., Jira/Confluence) and practical metric design.
• Experience with modern product delivery practices (discovery-to-delivery, OKRs, experiment-driven delivery).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.