Product Delivery Manager

ALIZENT; Independence (OH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) retirement plan with company match

Tuition assistance

Paid holidays, vacation, and sick time

Job summary

ALIZENT is seeking a Product Delivery Manager based in Cleveland, OH, responsible for managing IoT and Bulk Supply Chain products. This role encompasses end-to-end operational management and requires strong IT and service management skills.

The ideal candidate will have a degree in engineering or IT, with experience in IT product development and operation. Benefits include comprehensive family coverage, 401(k) matching, and paid time off.

Qualifications

• Bachelor’s or Master’s degree in engineering, information technology, or a related field.
• Experience in IT product development and operation.
• Strong understanding of IT services, IT security, and Service Management.
• Proficiency in configuration management, deployment tools, and scripting.
• Knowledge of ITIL framework and incident management processes.

Responsibilities

• Own the global relationship and satisfaction for Air Liquide/Airgas industrial environments.
• Implement, deploy, and support products including L3 support.
• Monitor and manage performance KPIs for services.
• Accountable for day-to-day product operations and performance.

Skills

IT product development and operation

Strong understanding of IT services

Configuration management

Deployment tools and scripting

Knowledge of ITIL framework

Understanding of software technologies

Cloud solutions on AWS

Knowledge of IoT platforms

Understanding of web services

Supply chain management principles

Education

Bachelor’s or Master’s degree in engineering or IT

Job description

Role Overview

Product Delivery Manager – Location: Cleveland, OH. This role reports to the product line director and is part of the product line management team.

The Product Delivery Manager has a global vision of all product offerings for a product line for the Americas, responsible for the end‑to‑end operational management of IoT and Bulk Supply Chain product families as per business needs. The manager leads, plans, directs, and controls all activities related to Product Delivery and Technical Operations.

Key focus areas in Cleveland support Airgas operations, the main user of BOS solutions in the Americas, through three functional roles: Engagement Lead, Product Experts, and Product Delivery Manager.

Responsibilities

• Own the global relationship, engagement, and satisfaction for Air Liquide/Airgas industrial environments.
• Own the implementation, deployment, and ongoing support of products, including L3 support and collaboration with technical teams.
• Own the Run phase (SLA‑AME) and serve as the primary contact for SLA management and escalation.
• Monitor and manage performance KPIs for services in collaboration with Customer Services.
• Serve as point of escalation, review and approval for key issues and decisions across Service Management domains.
• Present service performance metrics in an actionable format.
• Support Service Reviews with BU and local Digital Solution Owners.
• Accountable for day‑to‑day product operations and performance, including local Service Level Agreements.
• Manage incident & request resolution and continuous improvement.
• Recommend product improvements for roadmap based on customer feedback.
• Manage change management during releases and deployments, identifying and mitigating capacity and availability risks, and plan changes accordingly.

Required Qualifications

• Bachelor’s or Master’s degree in engineering, information technology or a related field.
• Experience in IT product development and operation.
• Strong understanding of IT services, IT security and Service Management.
• Proficiency in configuration management, deployment tools and scripting.
• Knowledge of ITIL framework and incident management processes.
• Understanding of software technologies and architecture.
• Experience building and maintaining cloud solutions on Amazon Web Services.
• Knowledge of IoT platforms, M2M / IoT communications (Sigfox, LoRa, NBIoT) is an advantage.
• Understanding of web services and API‑REST.
• Understanding of industrial IT environment – network, servers, embedded electronics is a plus.
• Good understanding of supply chain management principles.
• Excellent English proficiency.

Preferred Qualifications

• Leadership qualities, networking and persuasion skills.
• Teamwork and problem‑solving attitude.
• Strong interpersonal and communication skills, able to adapt communication to different audiences.
• Analytical, problem‑solving and decision‑making skills.
• Planning, prioritization and organizational skills.
• Ability to work independently with minimal direction.
• Self‑starter and self‑motivated.
• French speaking is a plus.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 401(k) retirement plan with company match.
• Tuition assistance.
• Paid holidays, vacation, and sick time.
• Benefits begin on the first day of employment.

Recruiter Contact

Recruiter: Alessandra Manrique – [e-mail] / 281‑468‑8286

Equality, Diversity & Inclusion Statement

We welcome and consider applications from all qualified applicants, regardless of background. Air Liquide is committed to building a diverse and inclusive workplace that embraces differences and fosters innovation.