Product Delivery Manager

CPI Security; Charlotte (NC); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

On-site café

Fitness facility

Walking trail

Basketball court

Birthday rewards

Work anniversary rewards

401(k) with match

Education assistance

Paid time off

Holidays

Job summary

CPI Security in Charlotte, NC is seeking a Product Delivery Manager to lead the full lifecycle of security and automation product launches. You will drive development, testing, go‑to‑market planning, and post‑launch evaluation while coordinating across Product, Marketing, Supply Chain, Sales, IT and Training.

The role demands strong communication, cross‑functional leadership and a track record of successful launches.

Qualifications

• 5+ years of project or program management experience in consumer electronics, IoT, or security products.
• Strong understanding of hardware and software product development cycles.
• Proven success managing complex cross-functional launches.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with PM tools (Azure, Jira, Asana, Smartsheet, MS Project).
• PMP certification.

Responsibilities

• End-to-End Project Management: Drive full lifecycle of product launches, including development, testing, release strategy, launch, and post-launch evaluation.
• Cross-Functional Coordination: Liaise between Product, Marketing, Supply Chain, Sales, Operations, IT, Training, HR, Customer Operations, Accounting, and partners to ensure alignment and timely execution.
• Scheduling & Execution: Build and maintain detailed launch plans, milestone schedules, and readiness trackers.
• Launch Readiness: Oversee go-to-market prep including installation documentation, logistics, sales processes, marketing and customer training materials.
• PostLaunchMetrics & Feedback: Monitor performance and support trends, drive feedback loops with teams and customers.
• Risk & Issue Management: Identify risks early, develop mitigation strategies, elevate issues proactively.
• Communication & Reporting: Deliver concise status updates and executive summaries; act as single source of truth for product readiness.
• Process Improvement: Refine processes for faster, more reliable product launches.

Skills

Project management

Cross-functional leadership

Stakeholder management

Communication

IoT / hardware knowledge

Education

Bachelor's degree in related field

PMP certification

Tools

Azure DevOps

Jira

Asana

Smartsheet

MS Project

Job description

Charlotte, North Carolina, United States

CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional initiatives that bring next-generation security, fire, automation products and services to market. This role bridgesproduct evaluation, testing, marketing, training, sales, operations, supportandcoordinating every phase fromideationthrough production, certification, and customer delivery. You’llensure our productsranging from smart cameras and sensors to integrated alarm systemsare launched on time and to the highest quality and security standards.

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. CPI Security has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

What You'll Do:

• End-to-End Project Management: Drive the full lifecycle of product launches, including development, testing,release strategy,launch, and post-launch evaluation.
• Cross-Functional Coordination: Act as the central liaison betweenProduct, Marketing, Supply Chain, Sales, Operations,IT,Training,Human Resources,Customer Operations, Accounting,keythirdpartyvendors and partners to ensure alignment, clear communication, andtimelyexecution.
• Scheduling & Execution: Build andmaintaindetailed launch plans, milestone schedules, and readiness trackers. Manage dependencies and critical paths.
• Launch Readiness: Oversee all go-to-market preparationincludinginstallation documentation,logistics,sales process,marketingand customer training materials.
• PostLaunchMetrics & Feedback Management: Monitor postlaunch performance and support trends, leading feedback loops with teams and customers to drive continuous improvement.
• Risk & Issue Management: Identifypotential risks and blockers early, develop mitigation strategies, and elevate issues proactively.
• Communication & Reporting: Deliver clear, concise status updates and executive summaries. Serve as thesingle sourceof truth for product readiness.
• Process Improvement: Continuously refine processes for faster, more reliable, and cost-effective product launches.

Success in This Role Means:

• New security products launch on scheduleand meet all performance and compliance standards.
• Teams are aligned, informed, and equipped to execute their deliverables seamlessly.
• You are recognized as the driver who turns greatproducts and featuresinto successful, market-readyservice offerings that help the businessgrow.

What We're Looking For :

Required:

• 5+ years of experience in project or program management, ideally within consumer electronics, IoT, orcommercial and residentialsecurity products.
• Strong understanding of both hardware and software product development cycles.
• Proven success managing complex, cross-functional projects through launch.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiencywith project management tools (e.g.,Azure,Jira, Asana, Smartsheet, MS Project).
• PMP certification.

Preferred:

• Experience working with connected devices (IoT), cloud-based platforms, or mobile app integrations.
• Familiarity withresidential and commercialsecurity technologies (e.g., cameras, sensors, access control, alarms).

What's In It for You!

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options
• Company paid holidays, floating holidays, and paid time off (PTO)
• 401(k) plan with a competitive company match
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education
• An engaging and fun company culture that’s made up of a diverse group of people
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards.