Product Consultant

Socket.dev; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

PrismHR, located in Irvine, CA, seeks a Product Consultant to implement new customers and advise existing clients on software and industry best practices. You will lead customer engagements through successful implementations and provide industry expertise and product guidance.

As part of PrismHR Professional Services, you will work with a cross-functional team in an Agile environment, delivering practical solutions for PEOs, ASOs, staffing, and payroll clients.

Qualifications

• 5 years’ experience in PEO/ASO/Staffing, Payroll and Implementation software.
• Excellent verbal/written communication and strong presentation skills.
• Ability to work independently and solve complex problems.
• Experience defining and documenting workflows and processes.
• Strong technical inclination and a desire to learn continuously.

Responsibilities

• Own the customer relationship to understand business requirements and provide best-practice guidance.
• Document requirements using cases in functional design documents and statements of work.
• Maintain all project documentation and notes; communicate status to management.
• Manage multiple projects to meet quality standards and client expectations.
• Collaborate with cross-functional teams in an Agile environment to implement solutions.
• Design and execute complex merges and customer processes.
• Deliver presentations to customers remotely or in person.

Skills

PEO/ASO/Staffing industry knowledge

Payroll & implementation software

Customer relationship management

Job description

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just st Practices for the PrismHR core platform. technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Job Summary:

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

Position: Product Consultant

The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Be PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.

Specific Duties and Responsibilities:

Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations Work with a cross functional team to develop and implement robust solutions in an Agile environment Design and execute complex merges and customer processes Deliver presentations (remotely and in person) to customers at PrismHR and industry events

Required Education & Experience :

5 years’ experience PEO/ASO/Staffing, Payroll and Implementation software Ability to work independently and understand and solve complex problems Excellent verbal/written communication skills, strong presentation skills Ability to prioritize and handle multiple tasks and projects in a fast-paced environment Experience defining and documenting workflows and processes Strong technical inclination, and a desire to learn continuously

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