Product Concierge Specialist

Rusnak Auto Group; Pasadena (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Professional Development

Competitive Pay

Health Coverage

Employee Assistance

401(k)

Sick Pay/Vacation/Holidays

Wellness Program

Flexible Spending Account

Referral Bonus

Employee Discounts

Job summary

Rusnak Auto Group in Pasadena is seeking a Product Concierge Specialist at our INEOS-Grenadier dealership. You will educate customers on how to operate their vehicle and tailor the delivery experience to each buyer, setting expectations and guiding them through features and settings.

The ideal candidate has strong customer service skills with at least 1 year in automotive or retail roles, valid California driver's and sales licenses, and a HS diploma.

Qualifications

• Minimum 1 year in Customer Service or similar roles in Automotive, Retail, Sales, or Hospitality.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.

Responsibilities

• Educate customers on vehicle features and delivery process.
• Ensure all pre-delivery checklist requirements are met.
• Program personalized vehicle settings prior to delivery.
• Explain features to customers and tailor delivery to their knowledge level.
• Follow up post-delivery to answer questions and reinforce knowledge.
• Assist service waiting customers and engage the lounge area.
• Train team members on key vehicle technologies and answer questions.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

California Driver License

California Sales License

Job description

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About The Role

Our INEOS‑Grenadier dealership in Pasadena is seeking Product Concierge Specialist. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicle’s operation.

Compensation: $22.00/hr

• Compensation will be based on experience and skill level.

Benefits

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday Pay
• Employee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Responsibilities

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

• Ensures that vehicle has met all pre-delivery checklist requirements.
• Programs personalized settings prior to customer delivery.
• Sets expectations for length of delivery of vehicles.
• Assesses customer knowledge and priorities to personalize delivery for every customer experience.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
• Utilizes CRM daily to assist in responding to new leads promptly.
• Follow-up with "Lost Sale" prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

• Assists customers at the service drive with vehicle inquiries.
• Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Troubleshoots vehicle technology features.
• Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

• Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
• Actively shares responsibility with the sales manager for planning and leading sales meetings.
• Regularly attends managers meeting and assists in preparation.
• Assists (GSM) or (SM) with proactive planning and implementation of various projects.
• Ensures that dealership policies and procedures are followed by salespeople.
• Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

• Reports all new and used sold vehicles to MFR.
• Arranges all vehicle transportation to the customer as needed.
• Ensures consistent follow-up with customers after a vehicle is sold.
• Updates all new and used vehicle inventory consistently and in a timely manner.
• Regularly stocks vehicles in ADP in a timely manner.

Qualifications

• Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Education; Ideal: H.S. Diploma/GED
• Driver License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record
• License; Required: Current California Sales License.

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete application may affect your consideration for employment.