PRODUCT CONCIERGE

Mercedes--benz-Group; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Northside Auto Group in San Antonio, TX is seeking a Product Concierge for full-time service work. You will assist customers on the showroom floor, manage follow-up activities, and participate in product and sales training to ensure a smooth car-buying experience.

Responsibilities include greeting customers, delivering vehicles with proper explanations of features and paperwork, coordinating with service staff, and helping arrange the first service appointment. Valid driver’s license is required.

Qualifications

• High school diploma or GED with three months related experience
• Valid Driver's License
• Ability to communicate clearly with customers

Responsibilities

• Greet customers and offer assistance on showroom floor and sales lot
• Utilize dealership sales control and follow-up system
• Attend product and sales training as requested by sales manager
• Ensure sold vehicles are cleaned for delivery
• Deliver vehicles and explain features, warranty, and paperwork
• Introduce customers to service department and schedule first service appointment

Skills

Customer service

Excellent communication

Sales support

Follow-up systems

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRODUCT CONCIERGE

Full Time Service Worker San Antonio, TX, US

2 days ago Requisition ID: 1444

Salary Range: $18.00 To $18.00 Hourly

Job Description

Job Title:Mercedes Product Concierge

Reports to:Sales Manager

FLSA Status:Non-exempt

Prepared by:James Womack

SUMMARY

Functions as a customer service representative for the sales department, ensuring the customer has an exceptional car buying experience.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom floor and sales lot.
• Utilizes dealership sales control and follow‑up system.
• Attends product and sales training courses as requested by sales manager.
• Ensures sold vehicles have been properly cleaned for delivery.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel and schedules first service appointment. Attends sales meetings.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and three months related experience and/or training.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule from.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.