Product & Capabilities Internship, Enterprise Shared Services

Jobtailor; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

Jobtailor in New York is seeking a Product Management Intern to support cross-functional teams on product and capability projects, gathering business requirements and translating them into technical specifications. You will help shape roadmaps, drive adoption, and measure performance while analyzing data to deliver insights for project teams and leaders.

Join a dynamic environment where GenAI and intelligent automation opportunities are explored to enhance workflows and colleague experience,

Qualifications

• Enrolled in a full-time bachelor’s degree program with graduation expected between Dec 2027 and Jun 2028.
• Pursuing business, technology, data analytics, CS, engineering, operations, risk management, or related field.
• Interest in product management, technology, operations, analytics, or AI.
• Strong analytical and problem-solving skills; able to organize information and draw practical conclusions.
• Excellent written and verbal communication and collaboration across diverse teams.
• Proficiency in Excel and PowerPoint.
• Authorization to work in the United States; visa sponsorship not offered.
• Preferred: coursework or projects in data, AI, automation, agile methods, or digital products.
• Preferred: experience with Tableau, Power BI, ServiceNow, Archer, or similar platforms.
• Preferred: ability to connect project work to broader business outcomes and adapt to feedback.
• Preferred: interest in responsible innovation and AI governance.
• Preferred: teamwork, integrity, and inclusive environment.

Responsibilities

• Support cross-functional teams on product management and process improvement initiatives.
• Gather and document business requirements, user needs, process flows, and project updates; translate them into technical requirements.
• Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement.
• Analyze data and prepare reports, presentations, dashboards, and insights for project teams and leaders.
• Identify and assess GenAI, intelligent automation, and advanced analytics opportunities to improve workflows and colleague experience.
• Support the design, testing, and rollout of secure, scalable solutions with Technology and Business Teams.
• Participate in process‑improvement initiatives focused on productivity, efficiency, quality, risk, and controls.
• Build relationships across a complex, matrixed organization and contribute questions, ideas, and fresh perspective.

Skills

Data Analytics

Product Management

Process Improvement

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's degree in progress or related field

Tools

Tableau

Power BI

ServiceNow

Archer

GenAI

Job description

• Support multiple teams on cross-functional products and capabilities projects, coordinating across business, technology, and end users
• Gather and document business requirements, user needs, process flows, and project updates; translate them into technical requirements
• Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement
• Analyze data and prepare reports, presentations, dashboards, and insights for project teams and leaders
• Identify and assess GenAI, intelligent automation, and advanced analytics opportunities to improve workflows and colleague experience
• Support the design, testing, and rollout of secure, scalable solutions with Technology and Business Teams
• Participate in process‑improvement initiatives focused on productivity, efficiency, quality, risk, and controls
• Build relationships across a complex, matrixed organization and contribute questions, ideas, and fresh perspective

Requirements

• Currently enrolled in a full‑time bachelor's degree program, with anticipated graduation between December 2027 and June 2028
• Pursuing business, technology, data analytics, computer science, engineering, operations, risk management, or a related degree
• Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence
• Strong analytical and problem‑solving skills, with ability to organize information and draw practical conclusions
• Strong written and verbal communication skills and ability to collaborate effectively with diverse teams
• Ability to manage multiple priorities and deliver high‑quality work with attention to detail
• Proficiency in Microsoft Excel and PowerPoint
• Employment eligibility to work with American Express in the United States required; American Express will not pursue visa sponsorship
• Preferred: coursework, projects, or activities involving data, AI, automation, agile methods, or digital products
• Preferred: experience with Tableau, Power BI, ServiceNow, Archer, or similar platforms
• Preferred: ability to connect project work to broader business outcomes and adapt quickly to feedback
• Preferred: interest in responsible innovation and effective AI use within governance and control practices
• Preferred: demonstrated teamwork, integrity, and commitment to an inclusive environment

Core Competencies

Demonstrates strong analytical and problem‑solving skills, with proficiency in Microsoft Excel and PowerPoint. Capable of gathering business requirements, translating them into technical specifications, and supporting cross‑functional teams in product management and process improvement initiatives.

Highest‑signal resume keywords

• Data Analytics
• Product Management
• Process Improvement
• Microsoft Excel
• Microsoft PowerPoint

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Technical Requirements Gathering
• Process Flow Documentation
• Performance Measurement
• Project Management

Soft Skills

• Analytical Skills
• Problem‑Solving
• Written Communication
• Verbal Communication
• Collaboration

Industry Keywords

• Artificial Intelligence
• Intelligent Automation
• Agile Methods
• Digital Products
• Risk Management

Tools & Technologies

• Tableau
• Power BI
• ServiceNow
• Archer
• GenAI