Product Assurance Engineer

AECOM; Raleigh (NC); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Product Assurance Engineer to monitor product quality, resolve issues, and improve processes. This role involves collaborating with cross-functional teams and vendors, utilizing quality tools, and managing project completions. Ideal candidates have a technical degree and experience in quality roles with strong problem-solving skills.

Benefits

Health insurance

401(k) with company match

Paid parental leave

Community involvement opportunities

Qualifications

• 3-5 years experience in a quality role.
• ASQ Certification(s) preferred: CQE, CQA, CQPA, CMQ/OE.
• Experience with quality tools such as Six Sigma, lean, FMEA.

Responsibilities

• Monitor, document, and track product issues.
• Coordinate product inspections or product testing.
• Write reports documenting issues and draft product advisories.

Skills

Problem-solving

Critical thinking

Quality tools experience

Communication skills

Data analysis

Education

Bachelor’s Degree in Engineering/Engineering Technology

Tools

Microsoft Office Suite

PowerBI

Job description

**Job Posting:**

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The **Product Assurance Engineer** will be responsible for monitoring, identifying, and thoroughly investigating product quality issues to resolution. This person will apply quality tools and techniques for problem solving and facilitate improvements on our products and processes.

The Product Assurance Engineer will act as a department representative on cross-functional teams within Ferguson and with our vendors to find the root cause and corrective actions. Supporting our goal that all our products are safe for their intended use and meet all applicable industry standards and specification is a key function of this role.

**Location:**

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.

**Responsibilities:**

+ Monitor, document, and track product issues.

+ Represent the department on cross-functional teams to identify, prevent, or resolve product issues.

+ Use quality tools to support the strategic goals of the company

+ Coordinate product inspections or product testing to support root cause analysis.

+ Write reports documenting issues, draft product advisories and recalls.

+ Track cost of quality.

+ Provide technical support to auditing, inspection, or Ferguson sales associates.

+ Manage projects to completion.

+ Act as department liaison with our vendors to develop better products and implement corrective actions.

+ Work with other engineers and analysts on a cohesive team to accomplish goals.

+ Review data and make data-driven decisions for best resolutions

+ Support development and use of departmental and vendor critical metrics and score cards.

+ Provide lessons learned from current running projects to improve future projects.

+ Participate in or lead vendor quality audits if needed.

**Qualifications:**

+ Bachelor’s Degree in Engineering/Engineering Technology or another technical field is preferred.

+ Proven experience (3-5 years) in a quality role or related field is preferred.

+ ASQ Certification(s) preferred: CQE, CQA, CQPA, CMQ/OE.

+ Critical thinker, excellent problem-solving skills, and continuous improvement mentality.

+ Experience with quality tools, such as six sigma, lean, FMEA, and root cause analysis (8D, 5Why, etc).

+ Product knowledge in plumbing, manufacturing, automotive, or construction is preferred.

+ Knowledge of product or industry specifications preferred.

+ Ability to prioritize and handle deadlines.

+ Ability to handle stress and work well in a fast-paced environment.

+ Ability to work well independently and in a cohesive, goal-oriented team.

+ Excellent communication skills (oral, written and telephone skills) with the ability to communicate complex technical information into easily understood terminology.

+ Strong computer skills (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook required; Access, PowerBI and others are beneficial).

+ Poise and maturity to get along with management, vendors, and customers.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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**Pay Range:**

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$4,500.00 - $9,716.30

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**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)