Product Analyst - Source to Pay (S2P)

Unum; Chattanooga (TN); On-site; USD 46,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO & volunteer time

401(k) employer match

Job summary

Unum seeks a Product Analyst S2P to support medium to large functional initiatives, partnering with IT and business teams. This role emphasizes system change requests, testing, and continuous improvement across the Source to Pay process.

Responsibilities include requirements elicitation, documentation, and ensuring end-user needs are met while coordinating with cross-functional teams. Located in Chattanooga, TN, with competitive benefits and a strong focus on growth.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5+ years in Source to Pay, procurement or sourcing support systems.
• Experience with Workday, LevelPath or other procurement systems.
• Strong business process and systems analysis skills with integrations.
• Ability to partner with internal customers, vendors, and cross-functional teams.
• Advanced knowledge of MS Office (Word, Excel, PowerPoint).
• Ability to influence, negotiate, and drive outcomes without direct authority.
• Strong planning, organization and time management.
• Advanced leadership and project management methodology knowledge.

Responsibilities

• Identify, research and resolve complex problems.
• Monitor production systems and document changes.
• Lead requirements elicitation sessions with IT and business stakeholders.
• Manage testing for medium to large projects with IT partners.
• Coordinate cross-functional initiatives and drive successful outcomes.

Skills

Business process analysis

Systems analysis

Project management

Stakeholder management

Communication

Negotiation

Education

Bachelor’s degree or equivalent work experience

Tools

Workday

LevelPath

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

The Product Analyst S2P is the second level in a three-level career path. This position is primarily responsible for providing extensive system (automated and manual), processes, testing and project support for medium to large sized functional and/or cross-functional business area initiatives. The incumbent partners extensively with IT, other functional areas and the Program Office.

Principal Duties And Responsibilities

Application/Technical/Process Support

• Directs/Leads the effort to identify, research and resolve complex problems.
• Ensures that a variety of solutions are analyzed and the appropriate solution is implemented.
• Ensures that production systems/processes are being monitored.
• Support the identification, analysis and documentation of complex System Change Requests that impact one or more systems or business units.
• Ensures that appropriate level of analysis has been conducted to develop requirements. Partners with other functional areas and IT to help prioritize and implement system change request.

Subject Matter Expert

• Represents functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs.
• Actively participates in and partners with others on requirements elicitation sessions and other phases of the system development life cycle.
• Ensures that all the system development/enhancement work undertaken keeps the customer (end user) in mind.
• Support the documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained.
• Assesses technical/process impact of making complex business changes.

Testing (System Change Request (SCR) and Projects)

• Manage testing for medium to large initiatives, within or outside of the functional area and with IT partners, ensuring testing is comprehensive in order to have high quality and minimize defects.
• Able to develop test timelines, test plans, test cases and management updates.
• Ensures that testing results are analyzed thoroughly, tracked, effectively documented and has proper signoff.
• Ability to think beyond the current system/process being tested and assesses impacts to other systems/process that integrate/touch the system/process being tested.

Business Initiatives

• Performs project coordination, extensive situational business analysis/problem solving and/or implementation support for large sized functional/cross-functional projects which have high degree of complexity.

Partnering and Communications

• Ensures that there is strong partnership and collaboration within and cross-functionally with other functional areas and IT.

Continuous Improvement/Process Innovation

• Looks for ways to improve existing processes that the functional area owns/supports or one that spans multiple functional areas.
• May train or mentors junior team members.

Job Specifications

• Bachelor’s degree or equivalent work experience
• 3- 5+ years working in a Source to Pay operation, procurement or sourcing or related group supporting systems.
• Experience with Workday, LevelPath or other procurement systems preferred.
• Strong business process and systems analysis skills, including assessing downstream impacts of system/process changes with integrations.
• Ability to partner with internal customers, vendors, and cross-functional teams
• Advanced knowledge of MS Office (Word, Excel, Power Point) preferred
• Ability to influence, negotiate, and drive outcomes without direct authority.
• Strong ability to effectively articulate difficult, extremely complex and multi-faceted ideas and concepts through clear and concise verbal and/or written communication.
• Basic knowledge of MS Project preferred, as well as PC/Mainframe/applications experience
• Advanced negotiation skills
• Excellent planning, organization and time management skills
• Has personal initiative to set goals and task that stretch abilities and follow through on them.
• Expands accountability beyond direct tasks.
• In addition to oneself, leads/drives others to act with an appropriate sense of urgency to achieve successful results.
• Advanced leadership skills.
• Strong, proven knowledge and work experience of Project Management methodology
• Strong knowledge/understanding of corporate systems development methodology and broad understanding/awareness of other methodologies

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum