Product Analyst, Productivity & Collaboration Tools (SaaS)

Bloomberg L.P.; New York (NY); On-site; USD 125,000 - 160,000; Full time

Job summary

A leading financial services firm in New York is seeking a Product Analyst to analyze collaboration tool usage and support internal user research. The ideal candidate has 3+ years of experience, strong analytical skills, and familiarity with platforms like Microsoft 365 and ChatGPT. This role comes with a competitive salary range of $125,000 to $160,000 annually plus benefits in a diverse and inclusive workplace.

Benefits

Comprehensive benefits plan

401(k) + match

Paid holidays and time off

Qualifications

• 3+ years in a product analyst, business analyst, or technical analyst role.
• Strong analytical and communication skills.
• Familiarity with productivity and collaboration platforms.

Responsibilities

• Analyze employee usage patterns across collaboration tools.
• Collaborate with Product Managers on high-impact initiatives.
• Support internal user research efforts to uncover workflow challenges.

Skills

Analytical skills

Communication skills

Experience with Microsoft 365

Data analysis proficiency

Tools

Excel

SQL

Tableau

Job description

Description & Requirements

bout Employee Experience at Bloomberg

A great employee experience is foundational to our ability to build great products and services for our clients. From HR systems to collaboration tools, from workplace security to facilities technology, our employee experience stack supports every individual at Bloomberg in doing their best work.

Our mission is to ensure that employees have seamless, intuitive, and secure tools that enable productivity, drive engagement, and reinforce a culture of excellence2whether they're working from one of our global offices or remotely.

The Productivity & Collaboration value stream empowers Bloomberg employees with digital tools that streamline communication, enable virtual collaboration, and simplify daily workflows. These include enterprise SaaS platforms like Microsoft 365, Zoom, ChatGPT, and more. Our goal is to deliver a cohesive, intuitive, and scalable collaboration ecosystem that enhances employee efficiency, creativity, and satisfaction across the organization.

Well Trust You To:

• Analyze employee usage patterns, satisfaction levels, and productivity impacts across Microsoft 365, ChatGPT, Zoom, and other collaboration tools

• Collaborate with Product Managers to identify high-impact initiatives by combining user feedback with telemetry data

• Support internal user research efforts, including interviews, shadowing, and usage observations, to uncover workflow challenges and collaboration friction points

• Work with Engineering and Vendor Management to evaluate feature gaps, licensing costs, and roadmap alignment across platforms

• Help define and track key product metrics and operational KPIs, including usage adoption, system performance, and user-reported pain points

• Assist with pilot programs, feature experiments, and change rollouts, helping to monitor early adoption trends and gather structured feedback

• Draft clear documentation including user personas, JTBD (Jobs to Be Done), adoption insights, and impact assessments

• Coordinate with internal teams for change readiness, documentation, and internal communications around tool upgrades and new capabilities

• Support efforts to ensure interoperability between collaboration platforms and internal systems, such as identity, calendaring, and compliance frameworks

Youll Need to Have:

• 3+ years of experience in a product analyst, business analyst, or technical analyst role, preferably supporting internal enterprise SaaS platforms

• Strong analytical and communication skills, with the ability to synthesize insights from telemetry, support data, and user feedback

• Familiarity with productivity and collaboration platforms like Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Slack, or ChatGPT

• Experience administering or configuring features and capabilities on platforms such as Microsoft Teams, Zoom, or ChatGPT, including roles, permissions, integrations, or policy settings

• Ability to work across technical and non-technical stakeholders to gather requirements, clarify issues, and share product updates

• Experience with documenting internal workflows, user needs, and system interdependencies

• Proficiency with data tools such as Excel, SQL, or Tableau for usage analysis and reporting

• Understanding of Agile delivery methods and experience supporting product teams in backlog grooming and user story creation

Wed Love to See:

• Experience managing SaaS collaboration tools in large-scale enterprise environments

• Familiarity with Microsoft Graph APIs, M365 Admin Center, or similar platforms

• Understanding of identity management, compliance, or data retention policies related to SaaS tools

• Experience with creating internal communication or training materials to support tool adoption

• Demonstrated curiosity about generative AI tools and their application to workplace productivity

Salary Range = 125000 - 160000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company\'s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]