Product Analyst - Interconnection Management System (IMS).

Gravity IT Resources; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Gravity IT Resources seeks a Product Analyst III to support the Interconnection Management System (IMS) in Charlotte, NC. This hybrid role focuses on configuring workflows, translating business needs into system logic, and supporting the PowerClerk implementation across six jurisdictions.

You will collaborate with product owners, IT, and business SMEs, manage change requests in JIRA, validate data, and build Power BI reports to drive process improvements and faster interconnection outcomes.

Qualifications

• Hands-on experience with workflow automation, configuration, and/or administration.
• Ability to work at the intersection of business and IT.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide analytical support to Product Owners and Product Managers throughout product discovery, design, delivery, and enhancement.
• Assist Product Owners with story research, requirements gathering, and story writing.
• Learn and implement PowerClerk program configuration.
• Track and manage user change requests through JIRA.
• Support User Acceptance Testing (UAT).
• Provide user support and training.
• Perform data validation and analysis using lookups and advanced data analysis techniques.
• Develop and maintain reports in PowerClerk and/or Power BI.
• Translate business requirements into workflows, business rules, and system logic.
• Diagnose system issues, identify root causes and patterns, and coordinate or implement appropriate solutions.
• Build strong relationships with business process owners and subject matter experts.
• Identify opportunities for process improvement, efficiency, and cost savings.
• Support process mapping, value stream mapping, process analysis, process design, methods development, performance metrics, and ROI analysis.
• Collaborate with vendor resources, internal IT teams, business SMEs, Product Owners, and other cross-functional Agile team members.
• Develop a deep understanding of Interconnection business processes and policies.

Skills

Workflow configuration

PowerClerk experience

Power BI

JIRA

Data analysis

Tools

PowerClerk

JIRA

Power BI

Job description

Product Analyst III with Interconnection Management System (IMS)

Experience with workflow configuration/administration is essential

Location: Charlotte, NC

Work Arrangement: Hybrid 3 days onsite

Contract: Through the remainder of 2026, with potential for continued opportunities based on business needs

The ideal candidate is someone who can understand the business problem, investigate the data, and translate the solution into system workflows and configuration.

You should be comfortable asking questions, researching issues, working with business SMEs, and partnering with technical teams to determine root causes and implement solutions.

Experience with workflow configuration/administration is essential, while PowerClerk experience will make a candidate particularly competitive.

About the Role

We are seeking a Product Analyst to support the development and ongoing maintenance of the Interconnection Management System (IMS).

The IMS is used to process interconnection requests for generators, ranging from utility-scale generation to smaller systems such as rooftop solar, across six regulated jurisdictions.

This role will primarily focus on Net Metering processes across the Carolinas, Florida, and Midwest.

The team is currently in the final year of a major initiative to replace the existing IMS across all six regulated jurisdictions with PowerClerk, a vendor platform. The Product Analyst will support the project through the remainder of 2026 and, as the implementation wraps up, transition into production support focused on platform configuration, enterprise integrations, and issue resolution.

This is an excellent opportunity for someone who enjoys working at the intersection of business processes, technology, workflow configuration, data, and system support.

What You'll Do

• Provide analytical support to Product Owners and Product Managers throughout product discovery, design, delivery, and enhancement.
• Assist Product Owners with story research, requirements gathering, and story writing.
• Learn and implement PowerClerk program configuration.
• Track and manage user change requests through JIRA.
• Support User Acceptance Testing (UAT).
• Provide user support and training.
• Perform data validation and analysis using lookups and advanced data analysis techniques.
• Develop and maintain reports in PowerClerk and/or Power BI.
• Translate business requirements into workflows, business rules, and system logic.
• Diagnose system issues, identify root causes and patterns, and coordinate or implement appropriate solutions.
• Build strong relationships with business process owners and subject matter experts.
• Identify opportunities for process improvement, efficiency, and cost savings.
• Support process mapping, value stream mapping, process analysis, process design, methods development, performance metrics, and ROI analysis.
• Collaborate with vendor resources, internal IT teams, business SMEs, Product Owners, and other cross-functional Agile team members.
• Develop a deep understanding of Interconnection business processes and policies.

Required Qualifications

• 5+ years of related professional experience for the Product Analyst III level.
• Candidates with approximately 3–5 years of experience may be considered for the Product Analyst II level, with compensation aligned to experience.
• Hands-on experience with workflow automation, configuration, and/or administration – REQUIRED.
• Ability to work effectively at the intersection of business and IT.
• Strong analytical, troubleshooting, and problem-solving skills.

Highly Preferred

• PowerClerk configuration experience – highly preferred.
• Experience with utility industry processes.
• Familiarity with Interconnection processes.
• Experience supporting enterprise systems and complex business workflows.
• Power BI reporting and dashboard experience.
• Experience with data migration and validation.
• Lean Six Sigma Green Belt or Black Belt certification.

Additional Preferred Experience

• 5+ years of experience within the utility industry.
• Experience with enterprise systems such as SAP Customer Information Systems, Maximo, Small World GIS, Primavera, or EcoSys.
• Experience developing and maintaining data dashboards and visual reporting.
• Experience writing business cases and quantifying opportunities.
• Design Thinking experience.
• Ability to research, gather, and analyze data.
• Ability to define and quantify opportunities with limited existing data.
• Strong communication skills with the ability to work effectively across all levels of an organization.
Strong sense of ownership and attention to detail.
• Ability to manage multiple competing priorities.
• Collaborative problem-solving style with the ability to influence and drive change.
• Curious, proactive mindset with a strong bias toward action and continuous improvement.