Product Analyst, Clinical Applications

Freddie Mac; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading healthcare company is seeking a Product Analyst to manage and implement large-scale initiatives for clinical applications. The role involves supporting design, development, and training for new modules/features, along with optimizing existing applications. The ideal candidate will have substantial experience in electronic health records and demonstrate strong communication and organizational skills.

Qualifications

• 5-10 years' experience in Electronic Health Record training, implementation, and support.
• Strong preference for experience in pharmacy applications like eCW, Jiva, or PioneerRX.
• Ability to work under pressure and manage multiple projects.

Responsibilities

• Implement large scale initiatives independently or as part of a team.
• Document and maintain clinical application configurations.
• Serve as a technical subject matter expert for assigned applications.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Problem-solving

Education

High School diploma or GED

Job description

2236

Remote?: 1

Highlights (Bonus, shift, relocation, info for job):

Job Summary

This role is responsible for executing on large scale project initiatives for assigned clinical applications. The Product Analyst will apply knowledge of healthcare operations and experience in clinical applications to provide support across the design, development, testing, and implementation of new modules and features for assigned clinical applications.

Duties and Responsibilities

• Implement large scale initiatives independently or as part of a team.
• Inform the Product Owner, Clinical Applications of enhancements, new features, modules, etc. that are available in assigned clinical applications.
• Research, implement and conduct continuous optimization of features, modules, products, and training.
• Document and maintain clinical application configurations.
• Serve as technical subject matter expert for configuration, integration, and maintenance of assigned clinical applications.
• Assist Product Owner, Clinical Applications to develop and lead the process for patches and upgrades for all assigned clinical applications to ensure applications remain up to date.
• Responsible for implementation and maintenance of integrations of assigned clinical applications.
• Responsible for the design, implementation and initial support of new modules/features in assigned clinical applications.
• Assist in developing training documentation, provide training (virtual and onsite), and go-live support for clinical application implementations.
• Participate in upgrades and new functionality deployments which include but is not limited to build, testing, devising workflows, developing documentation, videos, training, and support.
• Assist Clinical Applications Product Owner and Clinical Applications Manager(s) in projects/implementations which include but is not limited to researching, testing, and demoing new features/modules.
• Collaborate with key stakeholders to identify, troubleshoot, and resolve issues/errors in assigned clinical applications.
• Collaborate with Clinical Applications team members to ensure smooth ongoing operations of Clinical Applications.
• Work with key stakeholders to build and optimize relevant content in assigned clinical applications.
• Collaborate with IT Infrastructure and Security Teams to troubleshoot issues that have impacted end user experience in assigned clinical applications.

• Delivers work within established timeframes. Must be able to manage/multi-task on several small to large, assigned projects.
• Provides end user support during implementation; able to serve as an application and workflow expert to assist in application roll-out.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

• High School diploma or GED required.
• 5-10 years' work experience required in direct experience in Electronic Health Record training, implementation, and support.
• Strong preference for candidates with experience in eCW, Jiva, or PioneerRX.
• Strong preference for candidates with experience in Pharmacy applications.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
• Effective customer service delivery, with strong verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure.
• Ability to work East Coast business hours and available to travel up to 35%.
• Experience with leading large scale projects.
• Demonstrated ability to problem solve and find solutions to EHR issues.
• Ability to work independently.
• Thrive in a team-oriented environment.

Working conditions

This job operates in a professional office environment and remotely from home office space. This role routinely uses general office equipment.

Physical requirements

• Ability to communicate clearly and exchange accurate information consistently.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.
• Ability to travel up to 35%.

Direct reports

None

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.

We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.