Product Analyst, Chat - (Remote - Anywhere)

Jobgether

United States

Remote

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Remote work from anywhere

Individualized relocation support

Flexible working hours

Employee stock options program

Comprehensive health insurance

Inclusive work culture

Job summary

Join a forward-thinking company as a Product Analyst, where you'll leverage data to enhance customer support experiences. In this remote role, you'll collaborate with cross-functional teams to optimize chat tools and self-service technologies. Your insights will drive product improvements, shaping how customers interact with support. With a focus on A/B testing and data visualization, you'll play a crucial role in delivering impactful solutions. This is an exciting opportunity to make a real difference in customer service through data-driven decision-making.

Qualifications

2+ years of experience as a Product Analyst or Data Analyst.
Strong SQL skills and familiarity with relational databases.

Responsibilities

Provide analytical support for product initiatives related to customer chat.
Design and interpret A/B tests to evaluate chat performance.

Skills

SQL

Data Visualization (Tableau)

Analytical Thinking

A/B Testing

Python (Pandas, Numpy)

Education

Bachelor's Degree in a relevant field

Tools

Tableau

Python

Job description

Product Analyst, Chat - (Remote - Anywhere)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Product Analyst, Chat in Anywhere.

In this role, you'll play a key part in enhancing the customer support experience by leveraging data to optimize chat tools, self-service technologies, and AI-powered chatbots. You'll collaborate with teams across Product, Design, and Customer Experience to identify trends, evaluate performance, and recommend data-backed improvements. From designing A/B tests to creating dashboards, you'll deliver insights that directly shape how customers interact with support. If you're passionate about solving problems through data and want to help build smarter customer service, this is the role for you.

Accountabilities:

Provide end-to-end analytical support for product and business initiatives related to customer chat and support
Design, execute, and interpret A/B tests to evaluate chat performance and new feature effectiveness
Monitor key metrics, propose improvements, and help build new KPIs to guide product development
Develop clear, insightful dashboards and reports using tools like Tableau to support decision-making
Contribute to planning scalable data structures for evolving product features
Work closely with cross-functional teams to ensure data-driven product enhancements

Requirements

2+ years of experience as a Product Analyst or Data Analyst
Strong SQL skills and familiarity with relational databases
Proficient in data visualization tools, especially Tableau
Experience designing experiments and conducting A/B testing
Working knowledge of Python libraries (Pandas, Numpy, Statsmodels, Matplotlib) is a plus
Solid analytical thinking and structured problem-solving skills
Excellent verbal and written English communication skills
Detail-oriented and passionate about data accuracy and product quality

Benefits

Remote work from anywhere (core working hours aligned with Dubai time)
Individualized relocation support, with registration options in multiple countries including Armenia, Georgia, Portugal, Spain, Serbia, and the UAE
Flexible working hours and a trust-based environment
Opportunity to participate in the company's employee stock options program
Comprehensive health insurance coverage
Inclusive and high-performing work culture with real ownership and career impact from day one

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level