Product Analyst, Agent Source, Travel Experience & Commerce

BCD; Oregon; Hybrid; USD 57,000 - 66,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Travel industry perks

Vacation days

Job summary

BCD Travel is seeking a Product Analyst to enhance user experiences across digital products. You will conduct UX research, usability testing, and data analysis to uncover insights and drive design decisions.

Collaborate with design, development, and product teams to deliver actionable recommendations that improve usability, accessibility, and customer satisfaction. The role emphasizes strong analytical skills, cross-functional collaboration, and experience with UX research techniques.

Qualifications

• Experience leading UX research initiatives and translating findings into design decisions.
• Strong analytical and problem-solving abilities with data-driven thinking.
• Excellent communication and collaboration with cross-functional teams.

Responsibilities

• Conduct user research, usability studies, and data analysis to identify trends and opportunities for improvement.
• Analyze user interaction data and feedback to inform design decisions.
• Collaborate with UX designers to review concepts and provide input for mock-ups, wireframes, user flows, and prototypes.
• Ensure accessibility standards and best practices are followed.
• Provide actionable insights to stakeholders to improve product functionality and user engagement.
• Monitor and report on UX metrics and KPIs to measure impact.
• Gather requirements and write clear, actionable user stories.
• Facilitate collaboration with internal partners to gather business needs and requirements.

Skills

UX research

Usability testing

Data visualization

Figma

Sketch

Analytics platforms

Tools

Figma

Sketch

Analytics tools

Job description

Shape what's next with BCDProduct Analyst, AgentSource, Travel Experience & Commerce (Remote)Full time, United States, United Kingdom, CanadaThe Product Analyst evaluates and improves the user experience across digital products by researching user behaviors, needs, and pain points. Through data analysis and usability testing, they generate insights and collaborate with design, development, and product teams to deliver actionable recommendations that enhance usability, accessibility, and overall customer satisfaction.

What You'll Do

• Conduct user research, usability studies, and data analysis to identify trends and opportunities for improvement
• Analyze user interaction data and feedback to inform design decisions
• Collaborate with UX designers to review concepts and provide input for mock-ups, wireframes, user flows, and prototypes
• Ensure compliance with accessibility standards and best practices
• Provide actionable insights to stakeholders to improve product functionality and user engagement
• Monitor and report on UX metrics and KPIs to measure success and impact
• Gather requirements and write clear, actionable user stories
• Facilitate and participate in activities with internal business partners to gather business needs and requirements
• Assume and perform other duties and responsibilities, not specifically outlined herein, as is proper and inherent to the position

What You'll Bring

• Prior experience as a Product Analyst supporting User Experience (UX) initiatives
• Strong analytical and problem-solving abilities
• Skilled in UX research, usability testing, and data visualization
• Familiar with design tools (Figma, Sketch) and analytics platforms
• Knowledge of accessibility standards and UX best practices
• Strong presentation skills for sharing findings with stakeholders
• You are an excellent communicator and team collaborator
• Exceptional verbal and written communication skills in English
• Experience with advanced User Experience research techniques (e.g., eye-tracking, A/B testing) is a plus

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. Meet BCDBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:Career site BCD

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What’s in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year
• At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Product Analyst, Agent Source, Travel Experience & Commerce is between $57,000 and $66,000 . The actual pay depends on your skills, qualifications, experience and geographical location.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .#LI-Remote#LI-VP1