Product Analyst

City and County of Denver; United States; Hybrid; USD 67,000 - 90,000; Full time

Job summary

Metropolitan State University of Denver seeks a Product Analyst to help manage ERP and SIS initiatives. You will collaborate with product managers, users, developers, and vendors to elicit and validate requirements, prepare documentation, and support usability and adoption.

The role emphasizes cross-functional teamwork and alignment with university strategies. The position requires strong analytical skills, attention to detail, and the ability to communicate complex concepts to diverse

Qualifications

• 3+ years' experience managing systems that support administrative operations.
• Experience gathering information from technical and functional stakeholders to clarify business processes, desired outcomes, and or system requirements.
• Experience supporting HR, finance, student services, or other business processes within an ERP or SIS system.
• Experience synthesizing information into reports or briefs and presenting findings to stakeholders.

Responsibilities

• Product Analysis: elicit, analyze, document, and validate requirements across cross-functional teams and vendors.
• Support & Training: draft and deliver training materials and campus communications on Workday functionality.
• Reporting: define reporting needs, create reports, and analyze data to assess system defects and improvements.
• Other Tasks: take on additional responsibilities including occasional off-hours work.

Skills

Product analysis

Stakeholder interviews

Documentation

Data analysis

Education

Bachelor’s Degree

Tools

Workday

Job description

Department Enterprise Applications About MSU Denver Metropolitan State University of Denver (MSU Denver) is Colorado's student-centered public university, dedicated to providing accessible, high-quality education and advancing social mobility. Located in the heart of downtown Denver, MSU Denver serves a diverse student population through innovative academic programs, community engagement, and a commitment to student success. As a federally designated Hispanic-Serving Institution, MSU Denver fosters an inclusive environment where students, faculty, and staff can thrive while making meaningful contributions to Colorado and beyond.

Metropolitan State University of Denver is an equal opportunity employer.

About this role

This position exists to contribute to the effective management and development of Enterprise Resource Planning (ERP) systems, Student Information Systems (SIS) and other products through close collaboration across technical and functional leads. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to support product strategy and execution.

Duties and Responsibilities

• 50% - Product Analysis: As a Product Analyst, you’ll work with product managers, end users, functional users, developers, business stakeholders and vendors to elicit, analyze, communicate, and validate requirements and business processes. You will prepare and maintain detailed documentation pertaining to functional and technical requirements, propose and assess solutions, configurations, testing, and system operations. You will work cross-functionally to implement releases that align with the product strategy, bridging complex business problems to solutions by contributing to solutions for usability and end-user adoption, which support University strategic initiatives. You will also monitor product performance and recommend improvements to enhance usability and efficiency. The product analyst will support the day-to-day operational processes, developing and implementing procedures in response to changing business needs and program design.
• 25% - Support & Training: As Product Analyst, you’ll be able to identify, troubleshoot and resolve issues related to Workday functionality and advise users requiring assistance in solving complex problems or configurations. You'll apply your experience communicating complex technical concepts to a variety of audiences to draft and deliver training materials and campus communications, ensuring the community both knows what the system can do, and how to use it.
• 10% - Reporting: You will work with product managers to define and document reporting needs, create reports and enhance end-user experience through reporting solutions. You will perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user‑reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
• 5% - Other Tasks as Assigned: You may be asked to take on additional responsibilities, including occasional off‑hours or weekend work.

Position Competencies

Demonstrates values-based leadership by modeling CADRE values, building trust through self‑awareness and emotional intelligence, seeking feedback, and navigating conflict productively. Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations. Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan. Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes. Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships. Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Requirements

Required Qualifications

• 3+ years' experience managing systems that support administrative operations
• Experience gathering information from technical and functional stakeholders to clarify business processes, desired outcomes, and or system requirements
• Experience supporting HR, finance, student services, or other business processes within an ERP or SIS system
• Experience synthesizing information into reports or briefs and presenting findings to stakeholders.

Preferred Qualifications

• Bachelor’s Degree from accredited college or university.
• Experience working in Higher Education or similar large non‑profit organizations
• Familiarity with product management methodology including product requirements documentation, product backlog management, road mapping and or user stories
• Certification in Workday within HCM or FINs or Student

Our Commitment to CADRE

At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world‑class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staff.

Schedule and Position Information

• Position Type: Full‑Time
• Weekly Hours: 40 Hours
• FLSA Status: Exempt
• Work Schedule: Monday‑Friday, 8:00AM‑5:00PM
• Evening and Weekend Work: Required; As needed for business need
• Work Modality: Hybrid, 3 days remote and 2 days on‑campus
• Travel Requirements: Infrequent domestic travel will be required.

Salary Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The anticipated hiring range is $67,000‑$89,500. This position is paid monthly and is eligible for MSU Denver benefits.

Benefits

The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long‑term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access‑oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

Closing Date

Open Until Filled

Full Consideration Date

For full consideration, applications must be received by Friday, October 23,2026 5:00 p.m. MST.

Thank you for considering Metropolitan State University of Denver as an employer of choice.

MSU Denver has transformed the lives of more than 90,000 people in Denver and Colorado through affordable degree programs, innovative public‑private partnerships and a commitment to diversity. Learn about MSU Denver's facts, statistics, and C.A.D.R.E values. If you need another reason to choose MSU Denver, get to know our unbeatable benefits packet.