Financial Aid Systems Project Manager

City and County of Denver; United States; Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

Free RTD pass

Tuition reimbursement

Life and supplemental insurance

Retirement plans

Long-term disability (LTD)

Job summary

Metropolitan State University of Denver is seeking a Department Financial Aid Project Manager to support the Financial Aid Systems team. The role focuses on tracking outstanding projects, data entry processing, and Workday implementation support.

Responsibilities include leading system projects, managing the ticketing system, auditing calendars, and coordinating training with Systems and Compliance teams.

Qualifications

• Bachelor's degree or 3 years experience working in a college or university.
• 2 years of experience in higher education administration.
• Demonstrated experience in administrative tasks.
• Experience serving in a support role within an organization.

Responsibilities

• Provide leadership support for outstanding system projects by coordinating necessary meetings and ensuring the delivery of agreed upon action items.
• Manage the System Team’s ticketing system to track progress and completion of outstanding requests.
• Audit the department's master calendar and seasonal initiatives as directed by the Directors.
• Attend regular meetings with office partners to gather feedback on SIS usage and system transitions.
• Distribute weekly updates to the team on issues and enhancements.
• Document knowledge transfer steps for transition to the new student information system.
• Engage with Workday Student implementation to provide user experience insights.
• Process and review an assigned set of system-generated lists.

Skills

Project management

Administrative tasks

Bilingual (Spanish/English)

Communication

Data entry

Education

Bachelor's degree

Education/Business/Management degree

Tools

Banner Financial Aid Software

Workday ERP

Job description

Department Financial Aid Position Summary

Department Financial Aid Position Summary: This position exists to support long term success of the Financial Aid Systems team. The position's time will be divided between two primary focuses. The first focuses on supporting the Associate Director of Financial Aid Systems with the efficient completion of long-term projects by tracking the team’s outstanding projects and ensuring that all deliverables are complete according to proactive planning. The position will at times also engage in data entry processing needed to allow the project solutions to be delivered. The Project Manager will also work with the systems team to create resources they need to maintain and organize their workload and to identify potential obstacles to completion. The second primary function of the project manager is to support the Director of Systems with the Workday implementation project. They will support these efforts by cataloging business processes of newly developed policies and procedures, as they serve as an initial user of the product under the guidance of the director. Further, the position will collaborate with the Systems and Compliance teams to organize the training sessions and resources needed for the financial aid office.

IND208 Duties and Responsibilities

Provide leadership support for outstanding system projects by coordinating necessary meetings and ensuring the delivery of agreed upon action items.

Manage the System Team’s ticketing system to track the progress and completion of outstanding requests.

Support the seasonal initiatives set by the Director and Associate Director of Systems, by auditing the team’s adherence to the department's master calendar.

Attend regular meetings with office partners to acquire feedback on their current experience using the SIS or the upcoming system transition, and to report on the status and progress of outstanding system requests.

Distribute weekly updates to the team, to keep them up to date on recent issues and enhancements being worked on by the systems team.

Catalog staff needs to effectively transition to the new student information system, and document required knowledge transfer steps.

Engage with the implementation environment of Workday Student to provide insight into user experience of the configuration.

Processing and reviewing an assigned set of system generated lists.

Work alongside systems team to troubleshoot outstanding system issues and brainstorm solutions.

Develops and maintains policies and procedures on principal job duties.

Position Competencies

Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.

Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.

Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.

Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.

Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.

Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications

Bachelor's degree or 3 years experience working in at a college or university.

2 years of experience in higher education administration.

Demonstrated experience in administrative tasks.

Experience serving in a support role within an organization.

Preferred Qualifications

A degree in education, business, management or related fields.

Experience using Banner Financial Aid Software or Workday ERP.

Bilingual language (Spanish/English).

2 years of experience in the field of financial aid in a university or college.

Demonstrated experience with project management.

Work Hours

Full Time, 40 hours per week, Exempt Monday – Friday, 8am - 5pm Evenings and weekend work: On rare occasions, in the event of required Enrollment Management events Hybrid schedule (on-campus and remote) available for this position.

Travel

No travel required; but possible opportunities for work conferences.

Salary for Announcement

We anticipate the qualified candidate to be placed between $57,500-$62,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Full Consideration Date

Complete applications received by October 20, 2026 at 11:59 PM MST will receive full consideration, however applications will be accepted after this date until the position is filled.

Closing Date

Open Until Filled

Posting Representative Marina Rios

Posting Representative Email [e-mail]

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Benefits

The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more. For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

Thank you for considering Metropolitan State University of Denver as an employer of choice. MSU Denver has transformed the lives of more than 90,000 people in Denver and Colorado through affordable degree programs, innovative public-private partnerships and a commitment to diversity. Learn about MSU Denver's facts, statistics, and C.A.D.R.E values. If you need another reason to choose MSU Denver, get to know our unbeatable benefits packet.