Product Analyst

Ebwh (CX_1001); New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Eight paid holidays

Continuous learning opportunities

Job summary

Macy's is seeking a Product Analyst to empower macys.com with analytics, supporting Product Management, UX, & Technology with reporting and insights. You will design experiments, create KPIs, and present actionable recommendations to drive business growth across marketing, merchandising, and site monetization.

The role emphasizes collaboration across teams, delivering dashboards and ad hoc analysis while staying current with digital analytics trends in e-commerce.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1-2 years of direct experience.
• Proficient in writing/troubleshooting SQL/GBQ queries.
• Ability to analyze data and present insights.
• Willingness to collaborate across teams.

Responsibilities

• Support Product Management, UX, and Tech teams with analytics and reporting.
• Develop measurement plans and KPIs for site enhancements.
• Design experiments and analyze results to measure impact.
• Publish reports and dashboards for internal stakeholders.
• Present actionable recommendations to decision-makers.

Skills

Data analysis

SQL queries

Communication

Project management

Collaboration

Education

Bachelor's degree or equivalent

Tools

SQL

Google Analytics

Excel

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Product Analyst is a member of the Analytics Team which empowers macys.com with analytic insights to support planning, tactical execution, and optimizing the customer experience. They support Product Management, User Experience, & Technology teams with reporting and analysis, delivering crucial business intelligence. The analyst presents actionable insights to aid decision-makers and assists Macys.com’s A/B and multivariate testing programs. This involves designing and analyzing experiments in collaboration with internal clients like Marketing and Merchandising, as well as technology partners. The role requires multitasking through various project stages and delivering quality insights and recommendations regularly to drive business growth. Other duties as assigned.

What You Will Do

• Support Product Management, User Experience, & Technology teams in identifying opportunities to enhance site functionality and increase site monetization.
• Develop measurement plans and Key Performance Indicators (KPIs) to assess the success of new enhancements and experiments on the site.
• Collaborate with Marketing and Customer Insights to provide a customer-centric perspective to web and mobile app project analysis and insights.
• Design experiments, validate test data, conduct analysis, and report results to measure the impact of functionality enhancements on site metrics such as traffic and conversion.
• Communicate test results, insights, and actionable recommendations effectively.
• Provide retrospective analysis on projects, collaborate with Product Management and Finance to provide metrics input, and assist in quantifying sales drivers from technology enhancements.
• Collaborate with Marketing Systems to identify reporting requirements for new site functionality and assist in creating specifications for technology teams to implement correct analytics code.
• Utilize analytics tools to address business inquiries and present findings to key decision-makers.
• Produce ad hoc analysis as requested by internal customer teams.
• Develop and publish reports and dashboards for internal customers.
• Demonstrate full understanding and application of digital analytics tools to achieve business objectives.
• Partner with technology teams to utilize in-house and third-party analytic tools effectively.
• Assist in managing and documenting web analytics projects.
• Support and train internal users on digital analytics tools.
• Stay updated on trends and best practices in digital analytics and e-commerce.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Analytical Skills: Proficiency in analyzing data and drawing actionable insights to support decision-making processes.

Communication Skills: Ability to effectively communicate technical information and insights to various stakeholders across different levels of the organization.

Project Management: Capability to juggle multiple projects simultaneously, prioritize tasks, and adhere to timelines while ensuring quality deliverables.

Collaboration: Aptitude for collaborating with cross-functional teams, including Product Management, User Experience, Technology, Marketing, and Customer Insights, to achieve common objectives.

Problem-Solving: Capacity to think creatively, strategically, and technically to address challenges and identify opportunities for site enhancement and monetization.

Ownership: Desire and ability to take ownership of products/projects, driving them from conception to execution while ensuring alignment with business objectives.

Technical Proficiency: Familiarity with digital analytics tools and MS Office programs to effectively analyze data, generate reports, and develop dashboards for internal stakeholders, including proficiency with SQL queries.

Continuous Learning: Willingness to stay updated on emerging trends and best practices in digital analytics and e-commerce to enhance skills and knowledge in the field.

Adaptability: Flexibility to adapt to changing priorities and business needs in a dynamic environment.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of direct experience.
• Must demonstrate proficiency in writing and troubleshooting SQL/GBQ queries.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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