Product Analytics Lead

Macy's; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Macy's in New York seeks a Lead Analyst, Product Analytics to measure and optimize digital features across the customer experience. You will guide analytics across product domains, design experiments, and translate data into actionable narratives for leadership.

You will lead a team of analysts, develop standard reporting and KPIs, and promote best practices that drive timely, high-quality results. This role blends strategic insight with hands-on analysis in a fast-paced retail environment.

Qualifications

• 8+ years of experience in e-commerce and/or retail analytics.
• Bachelor's degree required; a Master’s degree in Statistics, Analytics, Mathematics, or related field preferred.
• Proficiency with web analytics tools, preferably Adobe Analytics.
• Strong SQL and data manipulation skills; experience with data visualization tools like Tableau.

Responsibilities

• Provide analytics thought leadership to improve site functionality, feature development, and omni-channel analytics.
• Lead strategic analytics initiatives across teams and product domains.
• Design, implement, and evaluate experiments to derive actionable insights.
• Develop standard reporting, frameworks, and KPIs to enable critical business decisions.
• Oversee day-to-day analyses and mentor junior analysts.

Skills

Product Analytics

Technical Analytics

Experimentation

Data storytelling

Analytics leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Tableau

Adobe Analytics

Job description

Macy's is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Lead Analyst, Product Analytics ensures the organization can measure and understand the impact of new digital features across the customer experience. This role connects analyses across product domains, designs and evaluates experiments, and transforms complex data into clear recommendations and compelling stories. The Lead Analyst also leads team of analysts in their day-to-day work, champions analytics best practices, and raises awareness of team opportunities, blockers, and accomplishments to enable timely, high-quality results.

What You Will Do

• Provide analytics thought leadership to digital and enterprise partners to improve site functionality, feature development, and omni-channel analytics.
• Lead strategic analytics initiatives across teams and product domain.
• Solve complex analytical problems to identify opportunities that improve the customer experience.
• Lead analysts by directly overseeing work, supporting day-to-day analyses, and raising awareness of opportunities, blockers, and accomplishments.
• Develop standard reporting, analytical frameworks, and key performance indicators that enable critical business decisions.
• Identify opportunities to automate and enhance existing reporting and analytical processes.
• Define and execute audits of analytics tracking to ensure accurate data collection across analytics systems.
• Develop training and promote best practices that help product teams and analysts use data and tools effectively.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Product Analytics: Advanced ability to analyze digital feature performance, site usage, and customer experience across product domains.
• Technical Analytics: Expert proficiency with digital analytics and strong expertise in SQL and data manipulation.
• Experimentation: Ability to design, implement, and evaluate experiments that generate actionable business insights.
• Data Storytelling: Ability to translate complex findings into clear recommendations, reports, visualizations, and compelling narratives.
• Analytics Leadership: Ability to lead analysts, lead cross-functional initiatives, deliver training, and influence digital and enterprise partners.

Who You Are

• 8+ plus years of experience in e-commerce and/or retail analytics
• Bachelor’s degree required, with a Master’s degree in Statistics, Analytics, Mathematics, or a related field preferred.
• Proven track record of applying analytics expertise to complex customer and business problems and influencing cross-functional partners through data-driven recommendations.
• Advanced proficiency with web analytics tools, preferably Adobe Analytics
• Strong expertise in SQL and data manipulation, with experience using Tableau or other visualization platforms.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based based on location, job level, classification, and length of employment.