Product Analyst

65 Insperity Support Services, L.P.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Insperity is seeking a CRM-focused professional to steward the CRM platform, analyze user needs, and coordinate with Product and development teams to deliver CRM enhancements. You will translate business requirements into actionable system changes, support Salesforce administration, and help drive analytics-driven decision making.

The role emphasizes collaboration across engineers, analysts, and business leaders, with responsibility for documentation and user training to maximize CRM value.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 1–2 years in product management or related experience.
• CRM or SFA experience preferred; knowledge of cloud-based delivery helpful.
• Experience administering analytics tools (GA, Pendo, WalkMe, Adobe) is a plus.
• Strong writing and communication skills; able to translate business needs into system requirements.

Responsibilities

• Collaborate with engineers, analysts, PMs and business leaders to ensure software delivery meets requirements.
• Translate high-level business needs into functional requirements for engineers.
• Coordinate between configuration/development teams and Product/Stakeholder communities for CRM needs.
• Participate in design, development, testing and release cycles of software.
• Ensure customer and quality requirements are satisfied in product delivery.
• Lead planning discussions on CRM updates and new features with stakeholders.
• Gather data and translate it into actionable recommendations in CRM planning meetings.
• Create operational reports and dashboards to monitor CRM performance.
• Assist in administering Salesforce components to empower users.

Skills

CRM experience

Product management

Web analytics

Cloud-based product delivery

Stakeholder collaboration

Leadership

Education

Bachelor's Degree in Business/Marketing/MIS/CS

Tools

Salesforce

Google Analytics

Adobe Analytics

Pendo

WalkMe

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for providing stewardship of the Insperity CRM platform and ecosystem for the assigned user communities. This role is also responsible for the analysis, configuration, maintenance, end user experience, and CRM technology subject matter expertise. Participates in the research, development, and testing of product updates and new features. Acts as a liaison between Product Managers and development teams providing details on CRM vision, project requirements, prioritization, and helps in the facilitation of all phases of software development and release cycle.

Responsibilities

• Works with engineers, analysts, product management, and business leaders as it relates to the intent and quality of software delivery. Also works closely with other staff, such as project managers, product analysts, graphic artists, designers, engineers, architects, and support professionals.
• Breaks down and details high-level business and user requirements into functional requirements suitable for use by engineers.
• Acts as a liaison between configuration/development teams, and the Product Innovation and Stakeholder Community for the requirements gathering of business rules, logic, and needs.
• Participates in the design, development, test, and launch phases of software development and release cycle.
• Ensures all customer and quality requirements are satisfied in the product delivery.
• Facilitates planning and strategy meetings around communication strategy with assigned Stakeholder business units around CRM and related application updates and new features. Communicates these efforts within the established standards of quality service to internal clients.
• Collaborates with business units to gather data on market and internal needs of current software application.
• Analyzes data and translates this data into recommendations at the planning and strategy meetings of the CRM community.
• Evaluates and reports on current product line performance and usage.
• Creates operational and utilization reports and dashboards.
• Confers with other business unit owners on project-related application issues. Analyzes issues to determine if new CRM requirements need to be considered or relays the issue to the Product Managers for resolution.
• Assists when needed administering various components within Salesforce that empower users to plan and execute on their strategy, track, optimize and report on interactions.
• Assists in the planning/presentation of content and materials for conferences, special events, and product training.

Qualifications

• Bachelor’s Degree in Business, Marketing, MIS, or Computer Science is required.
• One to two years in the product management field or related experience is required. Enterprise CRM or Sales Force Automation (SFA) experience is strongly preferred.
• One to two years in administration or analysis of Web Analytics tools such as Pendo, Google Analytics, WalkMe, or Adobe Analytics experience is preferred.
• Prior experience and work in a high-tech environment are preferable. Software development knowledge is a plus. Must be knowledgeable of Cloud based product delivery and the overall design and usability requirements needed to interact with internal and external customers via a Web application.
• A minimum of one to two years of demonstrated CRM capability.
• Sound knowledge of system design, development, and effective testing methods.
• Knowledge of Cloud application and Database design preferred.
• Must possess excellent customer skills and organizational skills, ability to learn new concepts quickly and be a self-starter.
• Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment.
• Exceptional writing skills specifically relating to creating user documentation.
• Must demonstrate analytical and statistical skills.
• Leadership skills are necessary.
• Capable self-starter able to work independently, be innovative, and actively seek new or better methods of competence.
• A positive team player with a sense of urgency directed toward the provision of successful solutions for specific projects.
• Ability to interpret, analyze, and apply company policies, objectives, and procedures including developing, organizing, and implementing new policies and procedures; planning and organizing project management; appropriate methods and means of dealing with human behavior situations in a variety of business circumstances including both Company and client situations; dealing constructively with conflict.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working at Insperity!