Product Analyst

Eliassen Group; Chicago (IL); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a product analyst who will own the measurement and storytelling layer connecting digital self-service experiences to operational outcomes. You will integrate data from multiple sources, diagnose trends, and translate insights into actionable recommendations for leadership.

The role requires strong analytic storytelling, data querying, and collaboration with product and operations teams. This is a remote W2 position with competitive benefits.

Qualifications

• Proven background in product analytics.
• Experience connecting digital journeys to operational metrics.
• Hands-on proficiency with data querying and visualization tools.
• Experience building executive-ready reporting and actionable recommendations.

Responsibilities

• Define and maintain product analytics frameworks that map digital self-service behaviors to operational outcomes.
• Ingest and harmonize data from multiple systems to create a single source of truth for performance.
• Investigate trends to explain changes in call volume, containment, and patient experience.
• Develop dashboards and reports for product, operations, and executive audiences.
• Translate findings into prioritized recommendations with expected impact and success metrics.
• Partner with product managers and operations leaders to validate hypotheses and measure results.
• Establish governance for metrics, event taxonomies, and data quality.
• Communicate insights through compelling narratives for stakeholders.

Skills

Product analytics

Data querying

Data visualization

Executive reporting

Stakeholder communication

Tools

SQL

BI tools

Job description

Description

Remote

Our client is seeking a product analyst to own the measurement and storytelling layer connecting digital self-service experiences to operational outcomes including call center volume, containment, and patient experience. The analyst will operate at the intersection of product, operations, and executive reporting by integrating data from multiple sources, diagnosing trends and drivers, and translating insights into clear, actionable recommendations for leadership.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities

• Define and maintain product analytics frameworks that map digital self-service behaviors to operational outcomes.
• Ingest and harmonize data from multiple systems and owners to create a single source of truth for performance.
• Investigate trends to determine the why behind changes in call volume, containment, and patient experience.
• Develop clear, concise dashboards and reports for product, operations, and executive audiences.
• Translate findings into prioritized recommendations with expected impact and success metrics.
• Partner with product managers and operational leaders to validate hypotheses and measure results.
• Establish governance for metrics, event taxonomies, and data quality.
• Communicate insights through compelling narratives tailored to stakeholder needs.

Experience Requirements

• Proven background in product analytics with experience connecting digital journeys to operational metrics.
• Hands-on proficiency with data querying and visualization tools.
• Ability to synthesize data from disparate sources and resolve data quality issues.
• Experience building executive-ready reporting and actionable recommendations.
• Strong analytical storytelling and stakeholder communication skills.
• Healthcare or contact center analytics experience preferred.