Product Adoption Analyst

Freddie Mac; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

A leading SaaS company is seeking a Product Analyst who will utilize data and analytics tools to enhance user experience and drive product adoption. The role requires a bachelor's degree and strong analytical skills. Join a dynamic team focused on creating exceptional product experiences through data-driven insights and collaboration.

Benefits

Competitive salaries

401(k) with matching

Flexible paid time off

Company-sponsored activities and events

Qualifications

• 3+ years in user behavior analysis or product analytics.
• Strong analytical skills with proficiency in analytics tools.
• Experience in mapping user journeys and analyzing engagement metrics.

Responsibilities

• Collect and analyze user behavior to identify experience gaps.
• Create comprehensive reports on user behavior and product engagement.
• Develop a Utilization Monitoring Framework for key metrics.

Skills

User Behavior Analysis

Data Driven Recommendations

Communication

Critical Thinking

Analytical Skills

Education

Bachelor's Degree in Data Analytics

Bachelor's Degree in Marketing

Bachelor's Degree in User Experience

Tools

Pendo

Google Analytics

HubSpot

Job description

-- We are actively reviewing applications for this position --

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

Are you passionate about turning data into impactful product decisions? As a Product Analyst at LogicManager, you'll leverage analytics tools like Pendo to uncover user behavior, identify friction points, and drive product adoption.

Your insights will shape onboarding guides, in-app experiences, and customer engagement strategies. Working cross-functionally, you'll transform data into action, optimizing how users interact with our platform.

If you thrive on storytelling through data and want to make a measurable impact in a growing SaaS company, this role is for you. Join us and help create seamless, intuitive product experiences!

What You'll Do

• User Behavior Analysis: Collect and analyze user behavior with tools such as Pendo to identify user experience gaps, inconsistencies and friction points
• Data Driven Recommendations: Provide actionable insights and recommendations to optimize product and marketing engagement strategies, evaluating the effectiveness to maximize impact and provide optimal results
• Utilization Monitoring Framework: Develop and maintain a Utilization Monitoring Framework for Solution Package License Management, identifying and reporting on key metrics related to product adoption, engagement and user journey optimization that identifies gaps and implements strategies for adjustments
• Data Reporting and Communication: Create comprehensive reports and dashboards focused on user behavior, product engagement and licensing utilization, communicating insights to cross-functional teams such as product, marketing and onboarding to guide and refine engagement and utilization campaigns
• Continuous Improvement and Feedback: Monitor customer feedback and usage patterns to continuously refine the product experiences, providing data informed feedback to product development teams and ensuring decisions are aligned with LogicManager's brand voice and strategic goals.

About You And What Skills You'll Need

• Education: Bachelor's Degree in Data Analytics, Marketing, User Experience or related field
• Experience: 3+ years in user behavior analysis, product analytics or similar role
• Technical Skills: Strong analytical skills with the ability to interpret complex data and translate it into actionable insights with proficiency in analytics tools such as Pendo, Google Analytics, HubSpot and BI tools. Experience with mapping user journeys, funnel analysis and engagement metrics.
• Core Competencies: Communication and data driven storytelling, proactive and self-motivated, ability to work independently and collaboratively, a natural curiosity and eagerness to learnWork
• Eligibility: Authorized to work in the US (sponsorship not available)

What Sets LogicManager Apart?

- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events.

- 100% Remote Workforce: We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team.

- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

Common Traits That Make Someone Successful at LogicManager:

- Empathy: Tune into the emotions and experiences of others to create meaningful connections.

- Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.

- Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.

- Imagination: Develop new ideas, visions, and possibilities to push boundaries.

- Critical Thinking: Analyze situations, making informed decisions based on logic and reason.

- Complex Problem-Solving: Break down intricate challenges into manageable steps.

- Narrative Reasoning: Understand, remember, and convey stories that shape our business.

- Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager's use of your personal information.