Producer, Gap Factory Online

Gap Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the retail sector is seeking a Digital Operations Manager for its Gap Factory Canada Online team. This role involves managing production workflows, executing marketing content, and collaborating with cross-functional teams to ensure timely project delivery. The ideal candidate will have a Bachelor's Degree and experience in retail/ecommerce, along with strong organizational and communication skills.

Qualifications

• 3 years of detailed task planning and execution experience in retail/ecommerce.
• 1 year of supervisor/management experience.
• Understanding of ecommerce content management processes and tools.

Responsibilities

• Responsible for delivering and executing all email and site marketing content.
• Ensures all projects are launched on time and meet project requirements.
• Collaborates with Digital Marketing and other teams on workflow.

Skills

Organizational skills

Communication

Project management

Process improvement

Multi-tasking

Education

Bachelor’s Degree

Tools

OneDrive

SharePoint

SmartSheet

Airtable

Job description

About the RoleWe are looking for an enthusiastic and highly-process oriented Digital Operations Manager to be part of the Gap Digital Operations team for Gap Factory Canada Online. This role involves close collaboration with other cross functional partners in managing the production workflow and flawless execution of all marketing content; including partnering with cross-functional teams to execute tasks on time and ensuring that scope and schedules are clearly defined. This candidate will be an expert in tools and end-to-end processes, advocate for operational effectiveness to drive the customer-facing digital experience and think about the needs of all teams and the brand’s priorities and goals to refine process and procedures. The ideal candidate is a creative thinker, excellent collaborator and a self-starter that is comfortable operating in a rapidly changing environment.What You'll Do

• Responsible for delivering and executing all email and site marketing content across merch and promo for Gap Factory Canada Online.

• Ensures all projects are launched on time and meet project requirements; keeps management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.).

• Collaborates with Digital Marketing, Commercial Planning, Site Merch, and Creative teams on workflow baseline and project capabilities.

• Schedules key milestones (briefing, kick-off, reviews, approvals) and ensures activities/deliverables are aligned with the launch schedule.

• Manages changes during the Creative Development portion of the project workflow.

• Owns and updates the Canada project tracker with new projects and any incoming changes; reassesses timelines as needed.

• Co-manages a team of associate and assistant producers focused on helping execute, validate, and QA the planned email and site content.

• Acts as first line of support for cross-functional teams when production issues occur. Works with GapTech Operations and Product Management to facilitate resolution and communicate updates to teams.

• Proactively seeks out opportunities to learn more about business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes.

• Works with Senior Manager and cross-functional teams to determine the most effective processes to deliver commercial plan.

Who You Are

• Bachelor’s Degree or equivalent work experience.

• 3 years of detailed task planning and execution experience in retail/ecommerce.

• 1 year of supervisor/management experience.

• Proficiency with organizational programs (OneDrive, SharePoint, SmartSheet, Airtable).

• Understanding of ecommerce content management processes and tools.

• Experience in managing and communicating deliverables for multiple projects at any given time.

• Highly process-oriented with superior skills in defining business processes.

• Self-motivated, assertive, and driven. Ability to work well independently and within a group setting while mindful of time-management and efficiency.

• Superior ability to multi-task and track many moving parts.

• Ability to influence and coordinate activities among cross-functional and cross-brand teams.

• Thrives and remains poised in a fast-paced environment.

• Must be highly detailed oriented.

• Excellent oral, written communication and interpersonal skills, and an ability to work effectively with all levels in the organization.