Produce Specialist: Fresh Produce & Customer Service

Food Lion; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Durham, NC is seeking a Produce Department Associate to deliver quality customer service, maintain standards, and maximize sales through friendly, accurate service while minimizing shrink. The role emphasizes safety, accuracy, and teamwork in a busy store environment.

Responsibilities include handling merchandise, unloading trucks, following policies, and using tools like ACIS and CAO. A high school diploma or equivalent is preferred, and candidates must meet physical requirements

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Durham, NC is seeking a Produce Department Associate to deliver quality customer service, maintain standards, and maximize sales through friendly, accurate service while minimizing shrink. The role emphasizes safety, accuracy, and teamwork in a busy store environment.

Responsibilities include handling merchandise, unloading trucks, following policies, and using tools like ACIS and CAO. A high school diploma or equivalent is preferred, and candidates must meet physical requirements