Produce - Manager

RiseMe; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bristol Farms in California is seeking a Produce Manager to lead the Produce Department and ensure exceptional guest service. This management role requires mentoring staff, coordinating schedules, and upholding health and safety standards while driving department performance.

The ideal candidate will have strong communication, people skills, and an ability to thrive in a fast-paced retail environment, delivering a warm, yes-based customer experience.

Qualifications

• High School diploma or GED; college degree preferred.
• Two to three years related experience in grocery or retail.
• Ability to read, write, and communicate in English.

Responsibilities

• Prepares weekly and daily work schedules and directs the activities of employees in the Produce Department.
• Staffing, training and development of Produce Department employees.
• Ensures weights, slicing, merchandising comply with Health Department regulations.
• Maintains high profit margin by managing costs, sales goals and waste.
• Orders and receives products and handles invoice routing.
• Advises customers on quality and handling; maintains cleanliness and sanitation.

Skills

Patience

Even tempered

Listening skills

Observant

People skills

Team player

Communication skills

Customer service

Positive attitude

Decision making

Flexibility

Entrepreneurship

Mutual respect

Education

High School diploma

GED

College degree preferred

Tools

Microsoft Excel

Job description

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Produce Manager

Department: Produce

Reports To: Store Director

FLSA Status: Non-exempt

Summary

This is a management position and as such, the Produce Manager will have the necessary confidence, commitment, and motivation to move towards success. Key personality and character traits needed to accomplish this are: patience, even temperedness, humbleness, good listening skills, observant, supportive, decisive, flexible, and consistent. Since this is a customer-service oriented and mentoring position, the Produce Manager must be even tempered and possess excellent people skills.

In addition, the Produce Manager must have excellent communication skills, use good judgment during unexpected situations to create a win-win situation for all parties involved, be dependable and willing to work extra hours to get the job done and be creative in merchandising and selling.

Essential Duties and Responsibilities

The Produce Manager coordinates the activities of workers engaged in ordering, processing, and selling products, by performing the following duties personally or through subordinates. He or she also performs the following duties (other duties may be assigned):

• Prepares weekly and daily work schedules and directs the activities of employees working in the Produce Department.
• Is responsible for the staffing, training and overall development of employees working in the Produce Department.
• Ensures that employees are proficient in weighing, slicing, cutting, and merchandising all produce to remain within required Health Department regulations.
• Maintains a high profit margin in accordance to approved pre-set budget, which entails, but not limited to: sales goals; cost of goods; expenses, price changes, and waste management.
• Manages and assures high quality and proper quantity of product via proper ordering and receiving.
• Orders and receives products and practices proper invoice routing.
• Examines product bought for resale or received for storage.
• Manages and assures proper displaying and selling of produce items.
• Advises customers on the quality and best methods of handling produce items, and other factors affecting their ripening and storage.
• Maintains the produce department under current health codes and Bristol Farms standards on sanitation and cleanliness; this includes all cases and backroom storage locations.
• Has the ability to learn computer applications such as, but not limited to Microsoft Excel.
• Reports industrial accidents when they occur; follows proper procedures for reporting, documenting, and investigating employee accidents.
• Responsible for entire Produce Department in serving customers with excellent service and adhering to the 15 Second Service Policy.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.

Supervisory Responsibilities

Directly supervises employees in the department and carries out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws. Responsibilities include training and mentoring employees; planning, assigning, and directing work; verbally rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

The Produce Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Produce Manager is expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); college degree preferred; or two to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to analyze situations, think through to a solution and implement the solution.

Knowledge Of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available - Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment