PRODUCE/LEAD CLERK

Metro Market; Mequon (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Metro Market is seeking a Produce Department supervisor to lead operations, ensure safe, fresh and customer-friendly service, and drive department performance. You will guide associates, monitor inventory, and maintain quality standards.

The role requires 18+ years, effective communication, and a current food handlers permit; management experience is preferred for this fast-paced environment.

Qualifications

• Must be 18 years of age.
• Good communication and math skills for daily operations.
• Current food handlers permit required after hire.
• Ability to handle stressful situations in a fast-paced environment.
• Produce knowledge and customer service experience are desirable.

Responsibilities

• Direct and supervise all functions and activities for the Produce department.
• Support day-to-day Produce operations and maintain safety, cleanliness and freshness.
• Set and monitor department performance goals; empower associates to meet targets.
• Develop scheduling to manage customer volume across hours of operation.
• Train and develop associates on performance, inventory, CAO, and product knowledge.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.

Skills

Effective communication

Basic math

Stress management

Food handlers permit

Customer service

Management experience

Produce knowledge

Job description

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Produce department. Support the day-to-day functions of the Produce operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• 18 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

Desired

• Management experience preferred
• Produce experience

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Help to train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and other aspects of job.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products sold within the department and throughout the store.
• Offer product samples.
• Inform customers of produce specials.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Utilize Fresh Insights to ensure proper sell through and shrink reduction.
• Recommend produce items to customers to ensure they get the products they want and need.
• Develop and implement a department business plan to achieve desired results.
• Work in refrigerated areas for hours at a time and regularly lift up to 50 pounds.
• Implement merchandising promotional plan for the department.
• Keep all department associates current with present, future, seasonal and special ads.
• Help to monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Help to ensure price integrity including shelf tags and promotional signs.
• Assist in the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.