Produce Dept Leader: Elevate Ops & Customer Experience

Kroger Family of Companies; Virginia (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Kroger Family of Companies is seeking a Produce Department Manager to lead daily operations, supervise staff, and ensure top-notch customer service in a fast-paced grocery environment.

Responsibilities include supervising hiring/evaluation, pricing, stock levels, and maintaining clean, organized departments while implementing company policies and safety standards. Flexibility to work mornings, evenings, and weekends is required.

Qualifications

• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Adept at communication with employees, customers, and supervision.

Responsibilities

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
• Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
• Supervise all aspects of salad bar operations.
• Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and god house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
• Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
• Keep adequate supplies on hand: bags, pricing and making equipment, etc.
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Customer service

Communication

Decision making

Conflict management

Job description

Kroger Family of Companies is seeking a Produce Department Manager to lead daily operations, supervise staff, and ensure top-notch customer service in a fast-paced grocery environment.

Responsibilities include supervising hiring/evaluation, pricing, stock levels, and maintaining clean, organized departments while implementing company policies and safety standards. Flexibility to work mornings, evenings, and weekends is required.