PRODUCE/DEPT LEADER

Pick 'n Save; West Bend (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Pick 'n Save in Wisconsin seeks a Produce Department Manager to lead a busy produce area, drive excellent customer service, and oversee staffing, scheduling, pricing, and display standards. You will ensure proper training, policy adherence, and safe, efficient store operations.

The role requires strong leadership, communication, and organizational skills, with a focus on yields, freshness, and customer satisfaction in a fast-paced retail environment.

Qualifications

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Understanding of all key components of department operations: managing people, merchandising, inventory control, scheduling, and expense control.
• Knowledge of produce operations, preparation, and store operations in general.
• Strong communication with employees, customers, and supervision; quick to adapt to changing priorities.

Responsibilities

• Develop maximum customer relations by produce department personnel through friendliness and courtesy.
• Be alert to store security and assist where needed.
• Handle customer complaints promptly and professionally.
• Make recommendations on hiring, firing, disciplining, transferring, and evaluating staff.
• Ensure proper indoctrination of all department employees and reading of scales/prices.
• Train staff on price marking and customer courtesy to boost productivity.
• Supervise salad bar operations and service quality.
• Plan efficient schedules for full/part-time staff and maximize efficiency.
• Maintain clean, uniformed department staff and proper identification.
• Maintain good communication with store personnel and report as needed.
• Direct receiving, storing, pricing and merchandising of all produce products.
• Maintain stock levels through proper ordering and inventory control.
• Submit required records/reports and utilize them effectively.
• Ensure clean and safe department areas, including cases, floors, and coolers.
• Maintain supplies like bags, pricing tools, and equipment.
• Analyze and adjust department operations to optimize space, display, pricing, rotation, and inventories.
• Promote company initiatives and improvements to direct reports in a positive manner.
• Be prompt, tactful, calm, courteous, and professional with associates and customers.

Skills

Flexible schedule

Weekends/holidays

People management

Merchandising

Inventory management

Shrink control

Labor scheduling

Expense control

Produce knowledge

Store operations

Communication

Decision making

Stress management

Customer service

Food prep experience

Integrity

Job description

Implement all company and division policies to achieve maximum sales and profits in the produce departments. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
• Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
• Supervise all aspects of salad bar operations.
• Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and god house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
• Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
• Keep adequate supplies on hand: bags, pricing and making equipment, etc.
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer
• assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Working knowledge of produce and preparation and general knowledge of store operations
• Position requires a person who is adept at communication with employees, customers, and supervision, and is constantly alert, because of constantly changing priorities and demands, must be able to react quickly
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

Desired

• Produce work experience or similar experience in food preparation.
• Past work record reflects dependability and integrity.