PRODUCE/DEPT LEADER

The Kroger Co.; Chesterfield Court House (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co. in Chesterfield Court House, VA seeks an engaged Produce Department position to drive excellent customer service, supervise personnel, and manage all aspects of the department.

This role requires strong communication, decision-making, and the ability to work flexible hours, including weekends and holidays. Responsibilities include staffing decisions, training on price marking and scales, supervising salad bar operations, scheduling, and maintaining inventory and records.

Qualifications

• Willing to work mornings, afternoons, evenings, nights as needed
• Willing and available to work weekends and holidays as needed
• Understanding of all key components of department operations (managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control)
• Strong written and oral communication skills
• Ability to make intelligent decisions quickly
• Ability to calmly handle stressful situations and make a positive impression on associates and customers
• Ability to produce, merchandise and provide customer service in relation to sale of merchandise
• Produce work experience or similar experience in food preparation (desired)
• Past work record reflects dependability and integrity (desired)

Responsibilities

• Develop strong customer relations through friendly, courteous service and policy adherence.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Recommend hiring, firing, disciplining, transferring, and evaluating department staff.
• Provide training so staff can read scales and price tags accurately.
• Train on price marking and ensuring customer courtesy and productivity.
• Supervise all aspects of salad bar operations.
• Plan and discuss schedules with the store manager for full- and part-time staff.
• Maintain a neat appearance and proper uniforms for department personnel.
• Maintain good communication with all store personnel.
• Plan and direct the produce department activities; may lead store operations in the store manager's absence.
• Direct receiving, storing, pricing, and merchandising of all produce products.
• Ensure adequate stock and supplies through proper ordering.
• Maintain and submit required records and reports; use them effectively.
• Maintain housekeeping: clean/defrost cases per schedule; keep cooler and prep area clean and orderly; proper waste disposal.
• Keep adequate supplies on hand: bags, pricing and marking equipment.
• Analyze department operations and periodically implement improvements.
• Promote and implement company initiatives to staff.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate ability to manage people and organize workloads.
• Perform all duties as assigned by the store manager or supervisor.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflicts in a nonconfrontational, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Job description

Implement all company and division policies to achieve maximum sales and profits in the produce departments. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Working knowledge of produce and preparation and general knowledge of store operations
• Position requires a person who is adept at communication with employees, customers, and supervision, and is constantly alert, because of constantly changing priorities and demands, must be able to react quickly
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

Desired

• Produce work experience or similar experience in food preparation.
• Past work record reflects dependability and integrity.

Responsibilities

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
• Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
• Supervise all aspects of salad bar operations.
• Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and god house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
• Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
• Keep adequate supplies on hand: bags, pricing and making equipment, etc.
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation