Produce & Customer Experience Specialist

The Kroger Co.; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. in Madison, WI is seeking a team member to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality assurance standards and the Customer 1st philosophy.

You will engage customers, promote corporate brands, and know product details to help shoppers. This role requires strong communication, resilience under pressure, and honesty in handling information.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Food handlers permit

Job description

The Kroger Co. in Madison, WI is seeking a team member to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality assurance standards and the Customer 1st philosophy.

You will engage customers, promote corporate brands, and know product details to help shoppers. This role requires strong communication, resilience under pressure, and honesty in handling information.