Produce & Customer Experience Specialist

The Kroger Co.; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Houston, TX is seeking a customer service-focused associate to create an outstanding shopping experience.

You will help maintain a safe, clean store environment, assist the department manager in achieving sales goals, and uphold our Customer 1st strategy with a strong emphasis on respect, integrity, and safety. Key duties include assisting customers, promoting store brands, stocking and labeling merchandise, and ensuring product quality.

Qualifications

• Provide outstanding customer service in a safe, clean environment.
• Assist with department goals while maintaining quality assurance standards.
• Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that makes customers feel welcome and valued
• Respond to customer questions about products in the department and store
• Assist with product preparation, labeling, and inventory
• Inform customers of specials and promotions
• Recommend items to meet customer needs
• Ensure proper temperatures in cases and logs are maintained
• Report safety risks or incidents to store management
• Follow directions and seek help to resolve issues
• Provide support regarding minors, special needs, and older adults as needed

Skills

Stress management

Effective communication

Basic math

Food handlers permit

High-paced environment adaptability

Job description

The Kroger Co. in Houston, TX is seeking a customer service-focused associate to create an outstanding shopping experience.

You will help maintain a safe, clean store environment, assist the department manager in achieving sales goals, and uphold our Customer 1st strategy with a strong emphasis on respect, integrity, and safety. Key duties include assisting customers, promoting store brands, stocking and labeling merchandise, and ensuring product quality.