PRODUCE / CLERK

Kroger; Westfield (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading grocery chain as part of a team dedicated to exceptional customer service. You'll create a welcoming environment, assist customers with their needs, and support the department manager in achieving sales goals. With flexible scheduling and a commitment to employee growth, this role offers a chance to thrive in a supportive atmosphere.

Benefits

Healthcare Coverage

Flexible Scheduling

Employee Assistance Program

Associate Discounts

Tuition Reimbursement

Training Programs

Qualifications

• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals.
• Ensure proper temperatures in cases and coolers are maintained.

Skills

Stress Management

Basic Math

Customer Service

Bilingual

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Minimum Position Qualifications:

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired Previous Job Experience:

• Second language (speaking, reading, and/or writing)
• Role model the 3A's of Friendly: acknowledge, assist, and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation of produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label, and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal, and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud to store management
• Ability to work cooperatively in high-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation