Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
- Model the 3A’s of Friendly: acknowledge, assist, and appreciate our Customers
- Promote Corporate Brands to customers
- Foster trust and respect among associates
- Create an inviting environment where customers feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products
- Assist with preparing produce platters/trays
- Inform customers of produce specials
- Recommend items to customers to ensure they get the products they want and need
- Properly prepare, package, label, and inventory merchandise
- Review/inspect products for quality and freshness and take appropriate action with those items
- Label, stock, and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Display a positive attitude
- Stay current with present, future, seasonal, and special ads
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions to store management
- Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of repairs needed
- Notify management of customer or employee accidents
- Report all safety risks or issues, and illegal activities such as robbery, theft, or fraud to store management
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary to resolve customer and business issues
- Support and assist through direct interaction with minors, individuals with special needs, and/or older adults
- Perform essential functions of this position with or without reasonable accommodation
Qualifications
Minimum Position Qualifications:
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Current food handler's permit once employed
Desired Previous Job Experience:
- Comparable retail experience
- Second language skills (speaking, reading, and/or writing)
Job Info
- Job Identification 125492
- Job Category Store Operations
- Posting Date 05/14/2025, 03:53 PM
- Locations 14130 Juanita Dr NE, Kirkland, WA, 98034, US (On-site)
The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We help you thrive with access to:
- Wide range of healthcare coverage, including medical, dental, vision, and prescription plans
- Flexible scheduling with paid time off, holiday, and sick pay
- Free counseling and financial coaching through our Employee Assistance Program
- Associate discounts on various purchases
- Up to $21,000 in tuition reimbursement through Continuing Education
- Growth opportunities through training and diverse career pathways
From a small Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We are committed to creating great experiences for our customers, communities, and team members, with food at the core of everything we do.
People matter. We aim to provide the ingredients for your success at work and in life. We support your growth and development, offering a caring, purpose-driven environment. Whether seeking a part-time role or a new career, we invite you to join our Kroger family and explore the opportunities ahead.