Produce Clerk

Kroger Family of Companies; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a store associate in Indiana. You will deliver outstanding customer service, assist with department needs, and promote company brands while ensuring safety and product quality.

The role requires strong communication, the ability to handle stressful situations, and adherence to health and safety standards. Responsibilities include assisting with produce prep, informing customers of specials, stocking merchandise, and maintaining accurate temperature logs.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handler permit upon employment.

Responsibilities

• Model the 3A's of Friendly to customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products in the department/store.
• Know products and respond to questions; make useful suggestions.
• Assist with produce platters/trays preparation.
• Inform customers of produce specials.
• Recommend items to meet customers' needs.
• Prepare, package, label and inventory merchandise.
• Review products for quality and freshness; take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and maintain temperature logs.
• Reinforce safety procedures and identify unsafe conditions.
• Practice preventive equipment inspection and report needed repairs.
• Notify management of accidents or safety risks.
• Report safety risks or illegal activity to store management.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support through interaction with minors, individuals with special needs, and/or older adults.
• Perform essential functions with/without reasonable accommodation.

Skills

Effective communication

Stress management

Retail experience

Second language

Education

Food handler permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired

• Comparable Retail experience
• Second language (speaking, reading and/or writing)