Produce Clerk

Kroger Family of Companies; Springfield (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Springfield, OH is seeking a customer-focused associate to create outstanding experiences. You will assist the department manager in meeting sales goals, maintain a safe and clean environment, and encourage customers to return.

Join a team that models the 3A's of Friendly service, helps customers with product questions, prepares produce platters, and ensures quality and freshness of department merchandise. High-energy, collaborative environment.

Qualifications

• Customer service and communication skills required.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handlers permit once employed.

Responsibilities

• Provide outstanding customer experience and safe, clean environment.
• Assist department manager in achieving sales and profit goals.
• Promote Corporate Brands and deliver excellent customer service.
• Answer questions about products and respond to customer needs.
• Prepare produce platters/trays and inform customers of specials.
• Label, stock and inventory department merchandise; maintain temperature logs.
• Report discrepancies, safety risks, and maintenance needs to management.

Skills

Customer service

Communication skills

Basic math

Stress management

Teamwork

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired

• Comparable Retail experience
• Second language (speaking, reading and/or writing)