PRODUCE/CLERK

Kroger; Bryan (AL); On-site; USD 21,000 - 27,000; Part time

Job summary

Kroger is seeking team members to deliver an outstanding customer experience in a busy retail environment. You will help maintain a clean, safe store, assist department managers in meeting sales goals, and promote our Customer 1st strategy and core values of respect, integrity, and safety.

Responsibilities include answering customer questions, knowing products, assisting with produce preparation, informing customers of specials, and stocking merchandise while maintaining quality and safety

Qualifications

• Effective communication skills in a fast-paced environment.
• Ability to handle stressful situations with composure.
• Knowledge of basic math for transactions and counting.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a safe and clean environment to encourage repeat visits.
• Assist the department manager in reaching sales and profit goals.
• Adhere to the Customer 1st strategy and promote core values of respect and integrity.
• Answer customer questions regarding products and departments.
• Promote corporate brands to customers.
• Create a welcoming environment by engaging with customers across the store.
• Maintain knowledge of products and provide recommendations.
• Assist with produce platters/trays preparation as needed.
• Inform customers of produce specials and promotions.
• Recommend items to meet customers' needs and preferences.
• Prepare, package, label and inventory merchandise accurately.
• Inspect products for quality and freshness and take action as needed.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Support safety programs and report unsafe conditions to management.
• Notify management of accidents or safety risks and incidents.
• Operate calmly in busy periods and resolve conflicts cooperatively.
• Follow directions and seek help to resolve customer and business issues.
• Provide assistance to customers including minors, individuals with special needs, and older adults.

Skills

Effective communication

Stress management

Basic math

Education

Food handler permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired Previous Job Experience

• Comparable Retail experience
• Second language (speaking, reading and/or writing)