ProdOps & Support Engineer

Optimove; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in marketing tech seeks a talented ProdOps and Support Engineer to join their dynamic team. In this role, you will monitor and maintain the production environment while supporting integration projects and conducting data analysis. The ideal candidate is a fast learner with excellent technical skills and a passion for problem solving.

Qualifications

• 1+ years of experience in a relevant field.
• Proficient in written and spoken English.
• Experience debugging web applications and data-centric projects.

Responsibilities

• Monitor and support Optimove’s production environment.
• Investigate and debug ETL processes.
• Communicate with customers and solve technical issues.

Skills

Problem-solving

Technical skills

Interpersonal communication

Attention to details

Self-learning abilities

Tools

SQL

DataDog

Kibana

Elastic

Job description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

We are looking for a talented and data-driven ProdOps and Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.Responsibilities:

• Monitor, maintain and support Optimove’s production environment
• A key person for integration projects and requests from customers (data and application-oriented)
• Investigate and debug ETL processes
• Conduct data QA and analysis (Snowflake, MsSQL, BigQuery)
• Perform configuration management
• Create robust and scalable processes
• Communicate directly with customers to solve technical issues

Requirements:

• 1+ years of experience
• Proficient in written and spoken English
• Outstanding technical skills
• Experience with SQL
• Fast learner looking to be exposed to, and to work with, new technologies
• Strong interpersonal and communication skills
• Team player with self-learning and problem-solving abilities
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
• You should be able to talk about technology, even with non-technical people in a clear and coherent way
• Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements
• Strong attention to details and ability to effectively articulate technical challenges and solutions
• Experience working with enterprise-grade customers
• Experience debugging issues in web applications – logs, networking, etc
• Experience with monitoring tools (DataDog, Kibana, Elastic)
• Understanding of networking terminologies and functionality such as DNS, http, ports etc...
• Experience in SaaS B2b

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