ProdOps & Support Engineer

Optimove; Dundee (MI); Hybrid; USD 60,000 - 99,000; Full time

Job summary

Optimove is seeking a data-driven ProdOps and Support Engineer to join our hybrid Dundee team. You will monitor, maintain and support our production environment, and act as a key liaison for customer data and application requests.

You will debug ETL workflows, perform data QA with Snowflake, MsSQL and BigQuery, and help create robust, scalable operations. Clear communication with both technical and non-technical stakeholders is essential for success.

Qualifications

• Outstanding technical skills.
• Experience with SaaS B2B.
• Fast learner -> new technologies.
• Strong interpersonal and communication skills.
• Team player with self-learning and problem-solving abilities.
• Able to talk about technology with non-technical people clearly.
• Ability to learn quickly in fast-paced environments.
• Familiar with web/mobile SDK, APIs, SQL, JSON, HTML, JavaScript.

Responsibilities

• Monitor, maintain and support Optimove's production environment.
• A key person for integration projects and requests from customers (data and application-oriented).
• Investigate and debug ETL processes.
• Conduct data QA and analysis (Snowflake, MsSQL, BigQuery).
• Perform configuration management.
• Create robust and scalable processes.
• Communicate directly with customers to solve technical issues.

Skills

SQL

SaaS

Communication

Agile

Multitasking

Problem-solving

Technical communication

Tools

Snowflake

MsSQL

BigQuery

APIs

JSON

HTML

JavaScript

Job description

At Optimove, we believe people are capable of more than a single job description. You're not hired just to fill a position- you're empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn't just our culture. It's our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner's Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you're looking for a place where you can do more, be more, come grow with us.

About the Role

We are looking for a talented and data-driven ProdOps and Support Engineer - an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

Responsibilities

• Monitor, maintain and support Optimove's production environment.
• A key person for integration projects and requests from customers (data and application-oriented).
• Investigate and debug ETL processes.
• Conduct data QA and analysis (Snowflake, MsSQL, BigQuery).
• Perform configuration management.
• Create robust and scalable processes.
• Communicate directly with customers to solve technical issues.

Requirements

• Outstanding technical skills.
• Experience in SaaS B2B.
• Experience with SQL.
• Fast learner looking to be exposed to, and to work with, new technologies.
• Strong interpersonal and communication skills.
• Team player with self-learning and problem-solving abilities.
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks.
• You should be able to talk about technology, even with non-technical people in a clear and coherent way.
• Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements.
• Technologies fascinate you - you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript).
• Strong attention to details and ability to effectively articulate technical challenges and solutions.
• Must be eligible to work in the UK - we are unable to provide sponsorship at this time
• This is a Hybrid role, and you will be required in our Dundee office two days per week.

Desired

• Experience working with enterprise-grade customers.
• Experience debugging issues in web applications - logs, networking, etc.
• Experience with monitoring tools (DataDog, Kibana, Elastic).
• Understanding of networking terminologies and functionality such as DNS, http, ports etc...

Optimove offers a vibrant, people-first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We're committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK's Best Workplaces in Tech and for Wellbeing.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know. By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.