Prod. Support Engineer

Apex Systems; Plano (TX); Hybrid; USD 132,000; Full time

Job summary

Apex Systems is seeking an IAM Production Support professional in Plano, TX, for a 12+ month contract. The ideal candidate should have substantial experience with IAM applications and tools such as Splunk and Dynatrace. This role involves ensuring business continuity and efficient incident response while maintaining compliance with best practices. Apex offers competitive pay and a range of benefits, ensuring a supportive work environment for professional growth.

Benefits

Medical, dental, and vision insurance

Employee stock purchase program

401k retirement plan

Professional development resources

Employee Assistance Program

Qualifications

• Over 5 years of production support experience.
• Hands-on IAM application support.
• Knowledge of various tools including PowerShell, Splunk, and Dynatrace.

Responsibilities

• Deliver services to internal customers to ensure business continuity.
• Monitor incidents and conduct troubleshooting.
• Coordinate for permanent fixes with best practice compliance.

Skills

Production support

IAM

Troubleshooting

PowerShell scripting

CI/CD

SQL queries

Education

Bachelor's degree

Tools

Splunk

Dynatrace

Remedy

GitHub

Ansible

Jenkins

Job description

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.Please apply if interested and qualified.Please note that only qualified candidates will be contacted.

We cannot work corp to corp - All applicants must be able to work directly on Apexs W2 without sponsorship needed now or in the future.

Location:Plano, TX - 3 days onsite/2 days remote

Duration:12+ months contract

Pay Rate Range:$63/hr W2

Requirements:

• More than 5 years of experience in production support.
• Experience with IAM – will be supporting IAM applications
• Basic knowledge of Splunk & Dynatrace – tools being used for troubleshooting
• PowerShell scripting (should know how to read/decipher), Windows, server knowledge, Remedy, troubleshooting experience, CI/CD

Day to Day Responsibilities/typical day look like:

This position is expected to deliver above and beyond services to our internal customers to facilitate business continuity with a meet or exceed SLAs. This includes monitoring, incident response, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination for a permanent fix – in accordance with agreed best practices.

The Ideal candidate will have over 10 years of hands-on experience within the realm of IAM (identity and Access Management) space. Well conversant with the tools and applications employed within the highly regulated FinTech industry. SME with expert level hands-on knowledge of Access management and Entitlement technologies. Must have expert level experience in Windows OS, RedHat Linux, SQL queries, SQL/Oracle other flavors of databases. Well versed with RedHat Linux OpenShift containers, Atlassian JIRA Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, Splunk, Dynatrace, PowerShell/Unix Scripting, cloud experience including other CI/CD DevOps tools.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.